At a Glance
- Tasks: Create amazing experiences for students and visitors at our flagship centres.
- Company: Join Kaplan, a global leader in education and professional development.
- Benefits: Enjoy 28 days annual leave, discounts on courses, and a comprehensive benefits package.
- Other info: Flexible working hours and opportunities for career progression await you!
- Why this job: Make a real difference in students' lives while growing your career in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 28860 - 28860 £ per year.
Location: Kaplan Office, Islington
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 2
Grade: K2
Salary: £28,860 per annum
We are looking for a Student Experience Officer to join our team.
Role summary
You will be a key part of making our centres flagship locations by providing all students, candidates, visitors, and colleagues with an outstanding experience.
What you’ll bring to the role
- Worked within a customer focused environment previously
- Proactive and personable with a desire to make a difference
- Service-driven and focused on providing an excellent experience
- Excellent communication skills, particularly face-to-face communication
- Good IT skills and computer literacy
- Organised with a high level of attention to detail
- Experience in solving challenges at short notice
- Ability to work independently and as part of a wider team
- Able to work flexible hours
- Experience of working in an examination or computer-based testing environment is desirable
- Experience of health and safety requirements in a similar establishment is desirable
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world.
What we offer
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Tuesday 9th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.
Disability Confident Scheme
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.
Student Experience Officer in London employer: KP UK
Kaplan is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside a comprehensive benefits package, including generous annual leave and professional development opportunities. Located in Islington, our vibrant work culture fosters collaboration and inclusivity, ensuring that every team member can thrive while making a meaningful impact on students' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Officer in London
✨Tip Number 1
Get to know the company! Research Kaplan and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will make you stand out during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Student Experience Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Student Experience Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing an outstanding student experience. Be personable and show us how your values align with ours at Kaplan.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Early!:Don’t wait until the last minute to submit your application. We recommend applying as soon as possible through our website. This way, you’ll have the best chance of being considered before we close the role!
How to prepare for a job interview at KP UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Experience Officer role. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities. This will help you articulate your fit for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing an outstanding experience, be ready to share specific examples from your past where you excelled in customer service. Highlight situations where you went above and beyond to solve a problem or enhance someone's experience.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle challenges on the spot. Think of scenarios where you had to think quickly and demonstrate your problem-solving skills. Practising these responses can help you feel more confident during the interview.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be prepared to discuss how you've successfully collaborated with others in the past, as well as times when you took initiative on your own. This balance is key to showing you're the right fit for the team.
