EPA Relationship Manager in London

We are looking for a EPA Relationship Manager to join our team. The EPA Relationship Manager is our subject matter expert for all apprenticeship-related activities. This role is responsible for the day-to-day management and administration of Kaplan's role as the End-Point Assessment Organisation (EPAO) for the solicitor apprenticeship standard. The manager leads the constant improvement of the apprentice candidate journey by maintaining positive relationships with key stakeholders, including the regulator and training providers.

This is an excellent opportunity for someone who may be currently working as a EPA Manager, who is looking to expand their skills and build their career with an industry leader.

What you'll bring to the role

• You will be a passionate and confident individual with a deep knowledge of the apprenticeship landscape who can act as our subject matter expert.
• You’ll be proactive and organised, with an ability to build strong relationships with our key stakeholders.
• A strong track record of managing third-party relationships and influencing stakeholders.
• Proven experience of improving customer journeys and providing excellent service.
• Expert knowledge of the apprenticeship regulatory framework, including understanding of key organisations and rules.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent oral and written communication skills and the ability to work independently and collaboratively.
• Demonstratable proficiency with core digital productivity suites (e.g. Google Workspace) and the ability to quickly learn new software and platforms.
• A genuine curiosity for and willingness to explore new technologies, particularly in the areas of AI and automation.
• The ability to articulate problems clearly to AI tools (e.g. writing effective prompts) to generate useful outputs, and critically evaluate those outputs for accuracy and relevance.

What we do

Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.

We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

Our Values

• Act with integrity
• Empower and support
• Create opportunity
• Grow knowledge
• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more
• Season ticket loan and cycle to work scheme
• Big discounts on Kaplan courses for you and your family
• Private medical, income protection, and life insurance
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Monday 2nd March 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Assessments does not possess this licence at this time.

Working Arrangements

This role is a hybrid position with approximately 40-60% of your time based in our office and the rest of your time at home.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team.

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application. Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.