Service Operations Advisor in Birmingham

We are looking for a Service Operations Advisor (Learner) to join our team.

Role summary

As the Service Operations Advisor, you will be a key part of our team in building and maintaining strong relationships with learners, offering support and guidance throughout their journeys.

What you’ll bring to the role

• Proactive and personable with a desire to make a difference.
• Service-driven and focused on providing an excellent experience.
• Excellent all-round communication skills.
• Good IT skills and computer literacy.
• Organised and able to manage a significant workload whilst maintaining a high level of attention to detail.
• Experience in solving challenges at short notice.
• Ability to work independently and as part of a wider team.
• Able to work flexible hours.
• Target driven and focussed.
• AI curious.
• Experience of working in a customer focused environment.
• Experience of working in examination or computer-based testing environments is desirable.
• Experience of health and safety requirements in a similar establishment is desirable.

What we offer

• 28 days annual leave + option to purchase more
• Season ticket loan and cycle to work scheme
• Big discounts on Kaplan courses for you and your family
• Private medical, income protection, and life insurance
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Tuesday 12th May 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.