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- Tasks: Be the friendly voice for our snack-loving customers, providing support and resolving issues.
- Company: Join KP Snacks, the home of Hula Hoops and more, in a vibrant team.
- Benefits: Enjoy a competitive salary, annual bonus, healthcare support, and 25 days holiday.
- Why this job: Make a real difference by helping consumers and growing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working model with a focus on collaboration and inclusion.
The predicted salary is between 13 - 16 £ per hour.
Consumer Services Coordinator Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more)
Part-time | Monday - Friday PM - 13:00 - 17:00 Maternity cover FTC (12-months)
We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
Join our snack-loving team. We’re looking for a Consumer Services Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you this could be your next big move.
About the role
In this role, you’ll be the first point of contact for people who love our brands, providing clear, empathetic and timely support. You’ll capture accurate details, manage complaints with care, and work closely with colleagues across our Sites and functions to investigate and resolve issues. If you’re organised, confident communicating across different channels and passionate about great service, this could be a brilliant next step in your career.
What’s in it for you?
- Annual bonus scheme, with a strong track record of overachievement
- Comprehensive healthcare support including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care
- KP Pension Plan contribution matching up to 7% of your salary
- 25 days holiday, plus the option to buy more
- KP4ME our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
- Capturing accurate consumer information
- Recording clear and complete details for each contact in our CRM system
- Responding with empathy across multiple channels
- Handling contacts received by letter, email, phone and social media
- Managing challenging situations
- Listening and de-escalating difficult interactions with confidence, empathy and tact
- Driving investigations and resolution
- Working with our Sites, laboratories, Technical Services, Marketing and external partners to investigate complaints and product issues
- Making fair, informed decisions
- Determining appropriate reimbursement levels to ensure consumers feel heard and valued
Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We’re committed to inclusion. We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you; your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring:
- Front-line consumer or customer experience
- Comfort working in a high-volume, people-focused environment
- Strong complaint handling experience
- Ability to resolve complex or sensitive issues with professionalism
- Confident investigation skills
- Experience liaising with internal and external stakeholders to gather information
- Excellent communication skills
- Clear written and verbal communication across multiple channels
- Quality and detail focus
- A careful, thorough approach to written records and consumer responses
Consumer Service Coordinator - Part Time in Lichfield employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service Coordinator - Part Time in Lichfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out KP Snacks' social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! Since you'll be handling consumer queries, role-play with a friend or family member. This will boost your confidence in responding empathetically and clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully managed complaints or tricky situations. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our snack-loving team!
We think you need these skills to ace Consumer Service Coordinator - Part Time in Lichfield
Some tips for your application 🫡
Show Your Passion for Service: When you're writing your application, let your enthusiasm for consumer service shine through! We want to see how much you care about helping others and making their experience with our brands a great one.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate a well-structured application that highlights your skills and experiences without unnecessary fluff.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific experiences that relate to handling complaints or working in a fast-paced environment. We love seeing how your unique background fits with what we do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KP Snacks
✨Know the Company and Its Products
Before your interview, take some time to research KP Snacks and their product range. Familiarise yourself with brands like Hula Hoops and Space Raiders. This will not only show your enthusiasm but also help you relate your answers to their products during the interview.
✨Showcase Your Communication Skills
As a Consumer Services Coordinator, communication is key. Prepare examples of how you've effectively handled customer interactions in the past. Think about times when you’ve resolved complaints or de-escalated difficult situations, and be ready to share these stories.
✨Demonstrate Empathy and Problem-Solving
In this role, you'll need to manage complaints with care. Be prepared to discuss how you approach problem-solving and how you ensure consumers feel heard and valued. Highlight any experience you have in investigating issues and making fair decisions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team culture, how success is measured in the role, or what challenges the team is currently facing. It’s a great way to demonstrate your engagement.
