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- Tasks: Lead a dynamic Customer Service team and ensure smooth order processing.
- Company: Join KP Snacks, a fun-loving team making the snacks you adore.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and 25 days holiday.
- Other info: Be part of an inclusive culture that values your unique perspective.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in customer service and strong people leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join our snack-loving team at KP Snacks. We’re looking for a Customer Service Manager to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you.
As Customer Service Manager, you’ll play a vital role in delivering our promise of Great Service Every Day. You’ll lead a high-performing Customer Service team that sits at the heart of our Supply Chain, ensuring accurate order processing, smooth execution and strong collaboration with our customers, sites and 3PL partners. This role blends people leadership with process excellence.
You’ll create clarity and consistency across order management, drive continuous improvement and automation, and build a confident, capable team who take pride in what they do. As a key member of our Supply Chain Extended Leadership Team, you’ll also shape how we work cross‑functionally to support growth and create Happy Snacking Moments.
What’s in it for you?
- Competitive annual salary, alongside an annual bonus scheme, with a strong track record of overachievement
- £6,000 car allowance
- Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
- KP Pension Plan – contribution matching up to 7% of your salary
- 25 days holiday, plus the option to buy more
- KP4ME – our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
- Leading day-to-day Customer Service operations
- Ensuring accurate, timely order receipt, processing and release to warehousing and transport partners, while translating S&OE priorities into clear execution
- Owning service performance with our 3PL partners
- Acting as the primary contact for DHL operations, monitoring KPIs, resolving issues quickly and strengthening ways of working across warehouse and transport planning
- Driving continuous improvement and automation
- Identifying root causes, improving processes and progressing system enhancements to deliver greater efficiency, accuracy and consistency for KP Snacks and our customers
- Supporting change across the business
- Playing a key role in NPD launches, SKU and pack changes, promotional activity, stock allocation and volume challenges, ensuring confidence and clarity throughout
- Leading, developing and engaging your team
- Building a strong and inclusive team culture through coaching, development planning, succession management and clear performance expectations
Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
We’re committed to inclusion. We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring:
- Experience in FMCG or 3PL customer service or order management
- Strong understanding of ERP-driven processes and how service excellence supports business growth
- Proven people leadership capability, including team engagement, development, performance management and building future talent
- A continuous improvement mindset, with experience moving processes from manual to automated and driving standardisation
- Strong technical capability, confident using Microsoft Office, particularly Excel and Outlook, with working knowledge of JDE or a similar ERP system
- Excellent collaboration and communication skills
- Able to balance day-to-day execution with longer-term thinking, influencing confidently across functions and with external partners
Customer Service Manager in Kegworth employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Kegworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching KP Snacks and understanding their values. Think about how your experience aligns with their mission of delivering Great Service Every Day. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your leadership experience and continuous improvement mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the KP Snacks family. Let’s get you that Customer Service Manager role!
We think you need these skills to ace Customer Service Manager in Kegworth
Some tips for your application 🫡
Show Your Passion for Snacks: When you're writing your application, let your love for snacks shine through! Mention any relevant experience in customer service or the FMCG sector, and how it connects to our mission of creating Happy Snacking Moments.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your leadership skills and any experience with order management or process improvement. We want to see how you can bring clarity and consistency to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our snack-loving team!
How to prepare for a job interview at KP Snacks
✨Know Your Stuff
Before the interview, dive deep into KP Snacks and their customer service operations. Familiarise yourself with their products, values, and recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your people leadership capabilities. Prepare examples of how you've successfully led teams, managed performance, and fostered a positive team culture. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Continuous Improvement
KP Snacks values a continuous improvement mindset. Be ready to discuss specific instances where you've identified inefficiencies and implemented changes that led to better processes or automation. Highlight your experience with ERP systems and how it can benefit their operations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their approach to team development or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.