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- Tasks: Process customer orders accurately and ensure smooth communication with clients and logistics teams.
- Company: Join KP Snacks, a leading snack company with a vibrant team culture.
- Benefits: Enjoy comprehensive healthcare, pension matching, 25 days holiday, and exclusive discounts.
- Why this job: Be part of a dynamic team that values your ideas and supports your growth.
- Qualifications: Attention to detail, customer service experience, and confidence with ERP systems.
- Other info: Hybrid role with a supportive environment focused on inclusion and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Join our snack-loving team. We’re looking for a Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.
As a Customer Service Coordinator, you’ll play an important role in ensuring the smooth processing of manual sales orders for our customers. You’ll enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S&OE team to make sure deliveries run smoothly and customers stay informed.
You’ll be the first point of contact for order queries, helping to resolve issues such as shortages, failed deliveries or discrepancies, and managing re-bookings when needed. With accuracy, clear communication and a strong customer focus, you’ll help us maintain excellent service levels and keep our operations running efficiently.
What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:
- Comprehensive healthcare support – including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care
- KP Pension Plan – contribution matching up to 7% of your salary
- 25 days holiday, plus the option to buy more
- KP4ME – our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
- Accurate processing of manual orders by entering them into JD Edwards within daily cut-offs and releasing them to warehouses and transport teams
- Ensuring order compliance by checking Minimum Order Quantity rules, correct Ship To/Sold To accounts and accurate SKU selections
- Managing communication with customers by confirming order status, advising of shortages and supporting decisions on re-bookings, cancellations or resupply
- Supporting logistics performance through close collaboration with DHL and Lenhams to resolve failed deliveries, re-delivery requests and missing PODs
- Driving order efficiency and continuous improvement by identifying optimisation opportunities, supporting system enhancements and helping train colleagues
Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring:
- Strong attention to detail and accuracy in order or data processing
- Experience in customer service, order administration or a supply chain/logistics environment
- Confidence using ERP systems (experience with JD Edwards is a bonus)
- Good Excel skills, including pivot tables and basic graphs
- Clear communication skills and the ability to work collaboratively with customers and internal teams
- Strong organisational skills and the ability to manage multiple priorities
- A proactive mindset, with an interest in improving processes and supporting others
Customer Service Coordinator in Kegworth employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Kegworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on KP Snacks. Understand their products, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their snack-loving team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, clear communication is key. Try role-playing common customer scenarios with a friend or family member to build your confidence and ensure you can handle any order queries that come your way.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple priorities in the past. This will demonstrate your ability to keep things running smoothly, just like you'll need to do with order processing at KP Snacks.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your attention to detail and any experience with ERP systems, as these are super important for the role.
We think you need these skills to ace Customer Service Coordinator in Kegworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your attention to detail, customer service experience, and any familiarity with ERP systems like JD Edwards. We want to see how you fit into our snack-loving team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about the Customer Service Coordinator role. Let us know how your proactive mindset can help improve our processes and support our customers.
Show Off Your Communication Skills: Since you'll be the first point of contact for order queries, it's essential to demonstrate your clear communication skills. In your application, give examples of how you've effectively resolved issues or collaborated with teams in the past. We love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen to join our team at KP Snacks!
How to prepare for a job interview at KP Snacks
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator. Familiarise yourself with JD Edwards and brush up on your Excel skills. Being able to discuss how you would handle order processing and customer queries will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers and internal teams, be prepared to demonstrate your clear communication style. Think of examples where you've successfully resolved issues or improved processes in previous roles. This will highlight your ability to collaborate effectively.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, share specific instances where your accuracy made a difference, whether in data entry or managing orders. This will reassure them that you can maintain high service levels and keep operations running smoothly.
✨Embrace the Team Spirit
KP Snacks values a close-knit culture, so be ready to talk about how you work within a team. Share experiences where you’ve supported colleagues or contributed to a positive team environment. This will show that you’re not just a great individual contributor but also a team player.
