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For Companies At a Glance
- Tasks: Be the go-to person for our snack-loving customers, providing top-notch support and resolving issues.
- Company: Join KP Snacks, the home of Hula Hoops and more, in a vibrant team culture.
- Benefits: Enjoy a competitive salary, annual bonus, healthcare support, and 25 days holiday.
- Why this job: Make a real difference by helping customers and growing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working model with opportunities for career growth and a focus on inclusion.
The predicted salary is between 13 - 16 £ per hour.
Consumer Services Coordinator Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more)
Part-time | Monday - Friday PM - 13:00 - 17:00 Maternity cover FTC (12-months)
We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
Join our snack-loving team. We’re looking for a Consumer Services Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you this could be your next big move.
About the role
In this role, you’ll be the first point of contact for people who love our brands, providing clear, empathetic and timely support. You’ll capture accurate details, manage complaints with care, and work closely with colleagues across our Sites and functions to investigate and resolve issues. If you’re organised, confident communicating across different channels and passionate about great service, this could be a brilliant next step in your career.
What’s in it for you?
- Annual bonus scheme, with a strong track record of overachievement
- Comprehensive healthcare support including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care
- KP Pension Plan contribution matching up to 7% of your salary
- 25 days holiday, plus the option to buy more
- KP4ME our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
- Capturing accurate consumer information
- Recording clear and complete details for each contact in our CRM system
- Responding with empathy across multiple channels
- Handling contacts received by letter, email, phone and social media
- Managing challenging situations
- Listening and de-escalating difficult interactions with confidence, empathy and tact
- Driving investigations and resolution
- Working with our Sites, laboratories, Technical Services, Marketing and external partners to investigate complaints and product issues
- Making fair, informed decisions
- Determining appropriate reimbursement levels to ensure consumers feel heard and valued
Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We’re committed to inclusion. We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you; your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring:
- Front-line consumer or customer experience
- Comfort working in a high-volume, people-focused environment
- Strong complaint handling experience
- Ability to resolve complex or sensitive issues with professionalism
- Confident investigation skills
- Experience liaising with internal and external stakeholders to gather information
- Excellent communication skills
- Clear written and verbal communication across multiple channels
- Quality and detail focus
- A careful, thorough approach to written records and consumer responses
Consumer Service Coordinator - Part Time in Ibstock employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service Coordinator - Part Time in Ibstock
✨Tip Number 1
Get to know the company culture! Before your interview, check out KP Snacks' social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! Since you'll be handling consumer queries, role-play with a friend or family member. This will help you feel more confident when responding to questions and managing complaints.
✨Tip Number 3
Show off your empathy! In your interview, share examples of how you've handled difficult situations with care. This will demonstrate that you can manage challenging interactions like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our snack-loving team at KP Snacks.
We think you need these skills to ace Consumer Service Coordinator - Part Time in Ibstock
Some tips for your application 🫡
Show Your Passion for Service: When you're writing your application, let your enthusiasm for consumer service shine through! We want to see that you genuinely care about helping people and resolving their issues. Share any relevant experiences that highlight your passion for great service.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Tailor Your Application: Take a moment to customise your application for the Consumer Services Coordinator role. Highlight your experience in handling complaints and working with different stakeholders. This shows us that you understand what we're looking for and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about KP Snacks and our culture!
How to prepare for a job interview at KP Snacks
✨Know the Company and Its Products
Before your interview, take some time to research KP Snacks and their product range. Familiarise yourself with brands like Hula Hoops and Space Raiders. This will not only show your enthusiasm but also help you relate your answers to their products during the interview.
✨Showcase Your Communication Skills
As a Consumer Service Coordinator, communication is key. Prepare examples of how you've effectively handled customer interactions in the past. Think about times when you’ve managed complaints or resolved issues, and be ready to discuss these experiences clearly and confidently.
✨Demonstrate Empathy and Problem-Solving
In this role, you'll need to handle challenging situations with care. Be prepared to discuss how you approach difficult conversations and de-escalate conflicts. Highlight your ability to listen actively and respond with empathy, as this is crucial for providing great service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, the dynamic working model, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
