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- Tasks: Lead a dynamic Customer Service team and ensure top-notch order management.
- Company: Join KP Snacks, a fun-loving team making the snacks you adore.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and 25 days holiday.
- Other info: Be part of an inclusive culture that values your unique perspective.
- Why this job: Shape customer experiences and drive improvements in a vibrant environment.
- Qualifications: Experience in FMCG or 3PL, strong leadership, and a continuous improvement mindset.
The predicted salary is between 40000 - 50000 £ per year.
Join our snack-loving team. We are looking for a Customer Service Manager to join us at KP Snacks. If you are ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you, this could be your next big move.
About the role: As Customer Service Manager, you will play a vital role in delivering our promise of Great Service Every Day. You will lead a high-performing Customer Service team that sits at the heart of our Supply Chain, ensuring accurate order processing, smooth execution and strong collaboration with our customers, sites and 3PL partners. This role blends people leadership with process excellence. You will create clarity and consistency across order management, drive continuous improvement and automation, and build a confident, capable team who take pride in what they do. As a key member of our Supply Chain Extended Leadership Team, you will also shape how we work cross-functionally to support growth and create Happy Snacking Moments.
What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:
- Competitive annual salary, alongside an annual bonus scheme, with a strong track record of overachievement
- £6,000 car allowance
- Comprehensive healthcare support including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
- KP Pension Plan contribution matching up to 7% of your salary
- 25 days holiday, plus the option to buy more
- KP4ME - our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
- Leading day-to-day Customer Service operations
- Ensuring accurate, timely order receipt, processing and release to warehousing and transport partners, while translating S&OE priorities into clear execution
- Owning service performance with our 3PL partners
- Acting as the primary contact for DHL operations, monitoring KPIs, resolving issues quickly and strengthening ways of working across warehouse and transport planning
- Driving continuous improvement and automation
- Identifying root causes, improving processes and progressing system enhancements to deliver greater efficiency, accuracy and consistency for KP Snacks and our customers
- Supporting change across the business
- Playing a key role in NPD launches, SKU and pack changes, promotional activity, stock allocation and volume challenges, ensuring confidence and clarity throughout
- Leading, developing and engaging your team
- Building a strong and inclusive team culture through coaching, development planning, succession management and clear performance expectations
Who are we? We are KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoys. In the UK, we are a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We are proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
We are committed to inclusion. We are building a workplace where everyone belongs. If you don’t tick every box, we would still love to hear from you - your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We would love to hear from you if you can bring:
- Experience in FMCG or 3PL customer service or order management
- Strong understanding of ERP-driven processes and how service excellence supports business growth
- Proven people leadership capability, including team engagement, development, performance management and building future talent
- A continuous improvement mindset, with experience moving processes from manual to automated and driving standardisation
- Strong technical capability, confident using Microsoft Office, particularly Excel and Outlook, with working knowledge of JDE or a similar ERP system
- Excellent collaboration and communication skills
- Able to balance day-to-day execution with longer-term thinking, influencing confidently across functions and with external partners
Customer Service Manager in Derby employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Derby
✨Tip Number 1
Get to know the company culture! Before your interview, check out KP Snacks' social media and website. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice your STAR technique! When discussing your past experiences, use the Situation, Task, Action, Result method to clearly showcase how you've tackled challenges in customer service and team leadership.
✨Tip Number 3
Show off your continuous improvement mindset! Be ready to share specific examples of how you've driven efficiency and automation in previous roles. This will resonate well with KP Snacks' focus on process excellence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Manager in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any relevant achievements in FMCG or 3PL customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our team. Share specific examples of how you've driven continuous improvement in past roles.
Showcase Your Technical Skills: Since this role involves using ERP systems, be sure to mention your experience with Microsoft Office and any ERP software like JDE. We want to see how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at KP Snacks
✨Know Your Stuff
Before the interview, make sure you understand KP Snacks' values and how they align with your own. Familiarise yourself with their products and recent news about the company. This will help you demonstrate your genuine interest and show that you're ready to contribute to their mission of delivering Great Service Every Day.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on engagement, development, and performance management. Be ready to discuss specific situations where you drove continuous improvement or automated processes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios related to order management, customer service issues, or team dynamics. Practise articulating how you would approach these situations, highlighting your collaboration and communication skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's culture, KPIs for success in the role, or how they envision the future of customer service at KP Snacks. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.