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- Tasks: Process customer orders accurately and ensure smooth communication with clients and logistics teams.
- Company: Join KP Snacks, a fun-loving team making the snacks you adore.
- Benefits: Enjoy healthcare support, pension matching, 25 days holiday, and exclusive discounts.
- Why this job: Be part of a close-knit culture where your ideas matter and growth is encouraged.
- Qualifications: Attention to detail, customer service experience, and confidence with ERP systems.
- Other info: Hybrid role with a supportive environment that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
East Midlands Gateway
Hybrid role: 4 days in the office, 1 day from home, with a weekend rota for order processing.
Join our snack-loving team. We are looking for a Customer Service Coordinator to join us at KP Snacks. If you are ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you, this could be your next big move.
About the role:
- As a Customer Service Coordinator, you will play an important role in ensuring the smooth processing of manual sales orders for our customers.
- You will enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S&OE team to make sure deliveries run smoothly and customers stay informed.
- You will be the first point of contact for order queries, helping to resolve issues such as shortages, failed deliveries or discrepancies, and managing re-bookings when needed.
- With accuracy, clear communication and a strong customer focus, you will help us maintain excellent service levels and keep our operations running efficiently.
What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:
- Comprehensive healthcare support including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care.
- KP Pension Plan contribution matching up to 7% of your salary.
- 25 days holiday, plus the option to buy more.
- KP4ME - our online platform for benefits, discounts, wellbeing tools and more.
What will you be doing?
- Accurate processing of manual orders by entering them into JD Edwards within daily cut-offs and releasing them to warehouses and transport teams.
- Ensuring order compliance by checking Minimum Order Quantity rules, correct Ship To/Sold To accounts and accurate SKU selections.
- Managing communication with customers by confirming order status, advising of shortages and supporting decisions on re-bookings, cancellations or resupply.
- Supporting logistics performance through close collaboration with DHL and Lenhams to resolve failed deliveries, re-delivery requests and missing PODs.
- Driving order efficiency and continuous improvement by identifying optimisation opportunities, supporting system enhancements and helping train colleagues.
Who are we?
We are KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoys. In the UK, we are a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We are proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
We are committed to inclusion. We are building a workplace where everyone belongs. If you don’t tick every box, we would still love to hear from you - your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We would love to hear from you if you can bring:
- Strong attention to detail and accuracy in order or data processing.
- Experience in customer service, order administration or a supply chain/logistics environment.
- Confidence using ERP systems (experience with JD Edwards is a bonus).
- Good Excel skills, including pivot tables and basic graphs.
- Clear communication skills and the ability to work collaboratively with customers and internal teams.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive mindset, with an interest in improving processes and supporting others.
Customer Service Coordinator in Derby employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on KP Snacks. Understand their products and values, and think about how your skills can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and order processing. Think of examples from your past experiences that highlight your attention to detail and problem-solving skills. We want to see how you handle challenges!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Coordinator, you'll need to communicate effectively with both customers and colleagues, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Coordinator in Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills, especially with ERP systems like JD Edwards. We want to see how you can bring your unique flair to our snack-loving team!
Show Off Your Attention to Detail: Since accuracy is key in this role, give examples of how you've demonstrated strong attention to detail in past jobs. Whether it’s processing orders or managing data, let us know how you’ve kept things running smoothly. We love a candidate who can spot the little things!
Communicate Clearly: In your application, make sure your communication is clear and concise. This reflects the skills we’re looking for in a Customer Service Coordinator. Use straightforward language and structure your thoughts well – it’ll show us you can handle customer queries like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at KP Snacks!
How to prepare for a job interview at KP Snacks
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator. Familiarise yourself with JD Edwards and brush up on your Excel skills. Being able to discuss how you’ve used these tools in past roles will show you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Think of examples where you’ve successfully resolved customer issues or improved communication within a team. This will demonstrate your ability to keep customers informed and satisfied.
✨Be Detail-Oriented
Attention to detail is crucial for processing orders accurately. Prepare to discuss specific instances where your attention to detail made a difference in your previous jobs. You might even want to bring a few examples of how you’ve handled discrepancies or errors in the past.
✨Embrace the Team Spirit
KP Snacks values collaboration, so be ready to talk about how you work well with others. Share stories that highlight your teamwork skills, especially in logistics or customer service settings. Showing that you can work closely with colleagues will resonate well with the interviewers.
