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- Tasks: Lead a dynamic Customer Service team and ensure smooth order processing.
- Company: Join KP Snacks, a fun-loving team that values your unique contributions.
- Benefits: Enjoy competitive salary, bonuses, healthcare support, and 25 days holiday.
- Other info: Be part of a close-knit culture that celebrates diversity and inclusion.
- Why this job: Make a real impact in a role that blends leadership with process excellence.
- Qualifications: Experience in customer service and strong people leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join our snack-loving team at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you, this could be your next big move.
About the role
As Customer Service Manager, you'll play a vital role in delivering our promise of Great Service Every Day. You'll lead a high-performing Customer Service team that sits at the heart of our Supply Chain, ensuring accurate order processing, smooth execution and strong collaboration with our customers, sites and 3PL partners. This role blends people leadership with process excellence. You'll create clarity and consistency across order management, drive continuous improvement and automation, and build a confident, capable team who take pride in what they do. As a key member of our Supply Chain Extended Leadership Team, you'll also shape how we work cross-functionally to support growth and create Happy Snacking Moments.
What's in it for you?
- Competitive annual salary, alongside an annual bonus scheme, with a strong track record of overachievement
- £6,000 car allowance
- Comprehensive healthcare support including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
- KP Pension Plan contribution matching up to 7% of your salary
- 25 days holiday, plus the option to buy more
- KP4ME - our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
- Leading day-to-day Customer Service operations
- Ensuring accurate, timely order receipt, processing and release to warehousing and transport partners, while translating S&OE priorities into clear execution
- Owning service performance with our 3PL partners
- Acting as the primary contact for DHL operations, monitoring KPIs, resolving issues quickly and strengthening ways of working across warehouse and transport planning
- Driving continuous improvement and automation
- Identifying root causes, improving processes and progressing system enhancements to deliver greater efficiency, accuracy and consistency for KP Snacks and our customers
- Supporting change across the business
- Playing a key role in NPD launches, SKU and pack changes, promotional activity, stock allocation and volume challenges, ensuring confidence and clarity throughout
- Leading, developing and engaging your team
- Building a strong and inclusive team culture through coaching, development planning, succession management and clear performance expectations
Who are we?
We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion and building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you; your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know.
We'd love to hear from you if you can bring:
- Experience in FMCG or 3PL customer service or order management with strong understanding of ERP-driven processes and how service excellence supports business growth
- Proven people leadership capability including team engagement, development, performance management and building future talent
- A continuous improvement mindset with experience moving processes from manual to automated and driving standardisation
- Strong technical capability, confident using Microsoft Office, particularly Excel and Outlook, with working knowledge of JDE or a similar ERP system
- Excellent collaboration and communication skills, able to balance day-to-day execution with longer-term thinking, influencing confidently across functions and with external partners
Customer Service Manager employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into KP Snacks' values and mission. This way, you can show how your personal style aligns with their snack-loving vibe and commitment to inclusion.
✨Tip Number 2
Prepare some solid examples of your leadership skills. Think about times you've successfully led a team or improved processes. Bring these stories to life during your chat, so they can see how you'd fit right in!
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about their approach to continuous improvement or how they celebrate team successes. It’s a great way to engage and demonstrate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a straightforward way to keep track of your progress and stay updated on your application status.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to deliver great service in previous roles. We want to see that you truly care about making customers happy!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your experience in FMCG or 3PL customer service, and don’t forget to mention any relevant leadership roles. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our snack-loving team!
How to prepare for a job interview at KP Snacks
✨Know Your Stuff
Before the interview, make sure you understand KP Snacks' values and how they align with your own. Familiarise yourself with their products and recent news about the company. This will help you demonstrate your genuine interest and show that you're ready to contribute to their mission of delivering Great Service Every Day.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on engagement, development, and performance management. Be ready to discuss specific situations where you drove continuous improvement or automated processes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios related to order management, customer service issues, or team dynamics. Practise articulating how you would approach these situations, highlighting your collaboration and communication skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's culture, the challenges they face, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.