At a Glance
- Tasks: Ensure smooth processing of sales orders and collaborate with various teams.
- Company: Join KP Snacks, a fun-loving team behind your favourite snacks.
- Benefits: Hybrid work model, competitive salary, and a supportive culture.
- Other info: Great opportunities for personal growth in a dynamic environment.
- Why this job: Be part of a close-knit team that values your unique contributions.
- Qualifications: Strong attention to detail and excellent communication skills.
The predicted salary is between 23400 - 28600 £ per year.
Customer Service Coordinator Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more…) Hybrid role – Three days in the office and two days working from home, plus one half-day on either a Saturday or Sunday each month to support order processing.
Join our snack-loving team We’re looking for a Customer Service Coordinator to join us at KP Snacks.
If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.
Who are we?
We’re KP Snacks, part of the Intersnack family.
Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to Mc Coy’s.
In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ.
We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
About the role As a Customer Service Coordinator, you’ll play an important role in ensuring the smooth processing of manual sales orders for our customers.
You’ll enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S
Customer Service Coordinator employer: KP Snacks
At KP Snacks, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and collaboration. As a Senior Customer Service Coordinator in Ashby-de-la-Zouch, you'll enjoy a hybrid working model, competitive benefits, and ample opportunities for professional growth within a passionate team dedicated to delivering exceptional service. Join us and be part of a company that values your contributions while indulging in the joy of snacks!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KP Snacks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KP Snacks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KP Snacks:Your cover letter is your chance to shine! Tell us why you want to work at KP Snacks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KP Snacks!
How to prepare for a job interview at KP Snacks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
