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- Tasks: Be the first point of contact for consumers, handling enquiries and complaints with care.
- Company: Join KP Snacks, the team behind your favourite snacks like Hula Hoops and McCoy's.
- Benefits: Enjoy a competitive salary, healthcare support, pension plan, and 25 days holiday.
- Why this job: Make a positive impact on consumer satisfaction while developing your customer service skills.
- Qualifications: Experience in front-line consumer service and strong complaint-handling skills are essential.
- Other info: Hybrid role with a supportive, diverse workplace culture that values your unique perspective.
Consumer Service Coordinator
Ashby de la Zouch (home of Hula Hoops, Space Raiders and Popchips)
Hybrid – minimum of 2 days per week in the office
Hours: Monday – Friday, 13:00 – 17:00.
Join our snack-loving team! We\’re looking for a Consumer Service Coordinator to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading this might just be your next adventure!
In this role, you will be the first point of contact for our consumers, ensuring every interaction is handled with care, professionalism, and efficiency. You will respond to enquiries and complaints across a range of channels, including phone, email, letter, and social media, capturing accurate details in our CRM system. Youll manage challenging conversations with empathy and tact, escalating serious issues to the relevant teams. Your investigative skills will be key as you work with internal departments and external partners to resolve product or service concerns. You will decide on appropriate resolutions and ensure that responses address consumer needs effectively. This role offers the chance to work collaboratively across the business, make a positive impact on consumer satisfaction, and continuously develop your skills in customer care and complaint management.
Whats in it for you?
We believe in giving back and making sure you\’re happy and thriving. Here\’s a taste of what we offer:
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Annual salary of 13580.24
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Comprehensive Healthcare Support Access to a Medicash Health Cash Plan, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.
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KP Pension Plan – contribution matching up to 7% of your salary
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25 days holiday + holiday buy scheme
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KP4ME – online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
What will you be doing?
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Capturing accurate details for every consumer interaction in the company CRM system
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Handling challenging consumer situations with empathy and professionalism
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Working closely with internal teams and external partners to resolve issues
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Delivering impactful resolutions that enhance consumer satisfaction
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Building your skills in investigation and customer service excellence
Who are we?
Glad you asked! We\’re KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy\’s, we\’re the team behind your favourite munchies.
Here in the UK, we\’re about 2,400 strong, spread across seven factories and our Slough HQ. But don\’t let our size fool you we\’re as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together.
Diversity isn\’t just a buzzword for us. We\’re on a mission to create a workplace where everyone belongs. So, even if you don\’t tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there\’s anything we can do to make this process easier for you, just give us a shout.
Wed love to hear from you if you can demonstrate the following knowledge, skills and experience:
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Experience in delivering exceptional front-line consumer or customer service
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Strong complaint-handling skills that support team and business objectives
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Proven ability to investigate and collaborate with varied stakeholders
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Excellent communication skills across phone, email, and social media channels
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Strong IT and organisational skills with a focus on quality and detail
#LI-SC1 #LI-Hybrid
Consumer Service Coordinator - Part Time (Ashby de la Zouch) employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service Coordinator - Part Time (Ashby de la Zouch)
✨Tip Number 1
Familiarise yourself with KP Snacks' products, especially the popular ones like Hula Hoops and Space Raiders. Understanding the brand and its offerings will help you connect better with consumers and handle their queries more effectively.
✨Tip Number 2
Practice your communication skills across different channels. Since you'll be interacting via phone, email, and social media, try role-playing scenarios with friends or family to enhance your ability to respond professionally and empathetically.
✨Tip Number 3
Brush up on your CRM system knowledge. If you have experience with any customer relationship management tools, highlight that in conversations. If not, consider taking a quick online course to get familiar with how they work.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved consumer complaints. Being able to articulate these situations will demonstrate your capability to handle challenging conversations with ease.
We think you need these skills to ace Consumer Service Coordinator - Part Time (Ashby de la Zouch)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consumer service and complaint handling. Use specific examples that demonstrate your ability to manage challenging situations with empathy and professionalism.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your investigative skills and ability to collaborate with various stakeholders.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief example of a successful interaction you had with a customer. This could be a situation where you resolved a complaint or provided exceptional service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Consumer Service Coordinator position.
How to prepare for a job interview at KP Snacks
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering exceptional customer service. Prepare examples of how you've handled challenging situations in the past, focusing on your ability to empathise and resolve issues effectively.
✨Demonstrate Your Investigative Abilities
Since the role requires strong investigative skills, be ready to discuss how you've collaborated with different teams or stakeholders to resolve consumer concerns. Share specific instances where your problem-solving skills made a positive impact.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly, whether it's over the phone, via email, or in person. Consider doing mock interviews to refine your delivery and ensure you come across as professional and approachable.
✨Familiarise Yourself with KP Snacks
Research KP Snacks and their product range before the interview. Understanding their values and mission will help you align your answers with what they are looking for, showing that you're genuinely interested in being part of their team.
