Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for consumers, handling enquiries and complaints with care.
- Company: Join KP Snacks, the team behind your favourite snacks like Hula Hoops and McCoy's.
- Benefits: Enjoy a competitive salary, healthcare support, pension plan, and 25 days holiday.
- Why this job: Make a positive impact on consumer satisfaction while developing your customer service skills.
- Qualifications: Experience in front-line consumer service and strong complaint-handling skills are essential.
- Other info: Hybrid role with a supportive, diverse workplace culture that values your unique perspective.
Consumer Services Coordinator
Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more…)
Part-time | Monday – Friday PM – 13:00 – 17:00
Maternity cover FTC
We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
Join our snack-loving team
We’re looking for a Consumer Services Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.
About the role
In this role, you’ll be the first point of contact for people who love our brands, providing clear, empathetic and timely support. You’ll capture accurate details, manage complaints with care, and work closely with colleagues across our Sites and functions to investigate and resolve issues. If you’re organised, confident communicating across different channels and passionate about great service, this could be a brilliant next step in your career.
What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:
-
Annual bonus scheme, with a strong track record of overachievement
-
Comprehensive healthcare support – including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care
-
KP Pension Plan – contribution matching up to 7% of your salary
-
25 days holiday, plus the option to buy more
-
KP4ME – our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
-
Capturing accurate consumer information
Recording clear and complete details for each contact in our CRM system -
Responding with empathy across multiple channels
Handling contacts received by letter, email, phone and social media -
Managing challenging situations
Listening and de‑escalating difficult interactions with confidence, empathy and tact -
Driving investigations and resolution
Working with our Sites, laboratories, Technical Services, Marketing and external partners to investigate complaints and product issues -
Making fair, informed decisions
Determining appropriate reimbursement levels to ensure consumers feel heard and valued
Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.
We’d love to hear from you if you can bring:
-
Front-line consumer or customer experience
Comfort working in a high‑volume, people-focused environment -
Strong complaint handling experience
Ability to resolve complex or sensitive issues with professionalism -
Confident investigation skills
Experience liaising with internal and external stakeholders to gather information -
Excellent communication skills
Clear written and verbal communication across multiple channels -
Quality and detail focus
A careful, thorough approach to written records and consumer responses
#LI-SC1 #LI-Hybrid
Consumer Service Coordinator - Part Time (Ashby de la Zouch) employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service Coordinator - Part Time (Ashby de la Zouch)
✨Tip Number 1
Familiarise yourself with KP Snacks' products, especially the popular ones like Hula Hoops and Space Raiders. Understanding the brand and its offerings will help you connect better with consumers and handle their queries more effectively.
✨Tip Number 2
Practice your communication skills across different channels. Since you'll be interacting via phone, email, and social media, try role-playing scenarios with friends or family to enhance your ability to respond professionally and empathetically.
✨Tip Number 3
Brush up on your CRM system knowledge. If you have experience with any customer relationship management tools, highlight that in conversations. If not, consider taking a quick online course to get familiar with how they work.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved consumer complaints. Being able to articulate these situations will demonstrate your capability to handle challenging conversations with ease.
We think you need these skills to ace Consumer Service Coordinator - Part Time (Ashby de la Zouch)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consumer service and complaint handling. Use specific examples that demonstrate your ability to manage challenging situations with empathy and professionalism.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your investigative skills and ability to collaborate with various stakeholders.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief example of a successful interaction you had with a customer. This could be a situation where you resolved a complaint or provided exceptional service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Consumer Service Coordinator position.
How to prepare for a job interview at KP Snacks
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering exceptional customer service. Prepare examples of how you've handled challenging situations in the past, focusing on your ability to empathise and resolve issues effectively.
✨Demonstrate Your Investigative Abilities
Since the role requires strong investigative skills, be ready to discuss how you've collaborated with different teams or stakeholders to resolve consumer concerns. Share specific instances where your problem-solving skills made a positive impact.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly, whether it's over the phone, via email, or in person. Consider doing mock interviews to refine your delivery and ensure you come across as professional and approachable.
✨Familiarise Yourself with KP Snacks
Research KP Snacks and their product range before the interview. Understanding their values and mission will help you align your answers with what they are looking for, showing that you're genuinely interested in being part of their team.
