Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily order placements and build strong relationships with customers and colleagues.
- Company: Join KP Snacks, a vibrant team creating your favourite snacks across 30 countries.
- Benefits: Enjoy a bonus scheme, healthcare support, 25 days holiday, and wellness resources.
- Why this job: Be part of a friendly, award-winning business where your ideas truly matter.
- Qualifications: Experience in customer service or supply chain, with strong Excel skills preferred.
- Other info: Hybrid role based in Slough, with opportunities for ongoing learning and development.
The predicted salary is between 28800 - 43200 £ per year.
Booker Customer Service Specialist
Slough (Head Office)
Hybrid
Join our snack-loving team! We\’re looking for a Booker Customer Service Specialist to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure!
In this important role, you’ll take ownership of the day-to-day relationship with Booker, ensuring accurate and timely order placement across a wide KP Snacks product range. Working closely with colleagues in Supply Chain, Sales, Warehousing and Transport, you’ll play a key part in delivering excellent customer service and maximising product availability. Based in Slough two days a week, and visiting the customer site in Northamptonshire once a week, you’ll build strong collaborative relationships that help us and our customers succeed. This is a fantastic opportunity to work in a friendly, award-winning business where your contribution will make a real impact.
What’s in it for you?
We believe in giving back and making sure you\’re happy and thriving. Here\’s a taste of what we offer:
-
Annual bonus scheme, with an excellent track record of over achievement.
-
Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.
-
KP Pension Plan – contribution matching up to 7% of your salary
-
25 days holiday + holiday buy scheme
-
KP4ME – online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
What will you be doing?
-
Managing daily order placement, ensuring accuracy and efficiency across KP’s Booker portfolio
-
Taking on the challenge of proactively managing stock for promotions, new launches and delists
-
Building trusted relationships with colleagues, customers and 3PL providers to deliver great service
-
Identifying and driving process improvements to enhance customer satisfaction and reduce waste
-
Developing your knowledge of order management systems and processes, with ongoing learning opportunities
Who are we?
Glad you asked! We\’re KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy\’s, we\’re the team behind your favourite munchies.
Here in the UK, we\’re about 2,400 strong, spread across seven factories and our Slough HQ. But don\’t let our size fool you – we\’re as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together.
Diversity isn\’t just a buzzword for us. We\’re on a mission to create a workplace where everyone belongs. So, even if you don\’t tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there\’s anything we can do to make this process easier for you, just give us a shout.
We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:
-
Knowledge of supply chain processes and order management systems
-
Experience in a B2B customer service role.
-
Strong Excel skills and attention to detail, supporting a collaborative team environment
-
Experience in order management, customer service or supply chain planning, with transferable skills welcomed
-
Experience of working with retailers or food & drink customers is desirable, but not essential
-
A positive, proactive approach aligned to KP’s values of teamwork, accountability and continuous improvement
#LI-SC1 #LI-Hybrid
Booker Customer Service Specialist employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booker Customer Service Specialist
✨Tip Number 1
Familiarise yourself with KP Snacks' product range and their supply chain processes. Understanding the products you'll be working with and how they move through the supply chain will give you an edge in discussions during the interview.
✨Tip Number 2
Network with current or former employees of KP Snacks on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer service or streamlined processes in previous roles. KP Snacks values continuous improvement, so showcasing your proactive approach will resonate well.
✨Tip Number 4
Demonstrate your Excel skills by brushing up on relevant functions and data management techniques. Being able to showcase your proficiency in Excel during the interview can set you apart from other candidates.
We think you need these skills to ace Booker Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Booker Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, particularly in a B2B environment. Mention specific examples of how you've managed relationships or improved processes in past roles.
Showcase Your Skills: Make sure to include your strong Excel skills and attention to detail in your application. Provide examples of how these skills have helped you succeed in previous positions, especially in supply chain or order management contexts.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention KP Snacks specifically and express why you want to be part of their team, focusing on their values of teamwork and continuous improvement.
How to prepare for a job interview at KP Snacks
✨Know Your Supply Chain Basics
Familiarise yourself with supply chain processes and order management systems. Being able to discuss these topics confidently will show that you understand the core of the role and can contribute effectively from day one.
✨Showcase Your Customer Service Experience
Prepare examples from your previous B2B customer service roles where you successfully managed relationships or resolved issues. This will demonstrate your ability to handle the day-to-day relationship with Booker and ensure customer satisfaction.
✨Highlight Your Excel Skills
Since strong Excel skills are essential for this position, be ready to discuss how you've used Excel in past roles. Mention any specific functions or tools you are comfortable with, as this will illustrate your attention to detail and analytical capabilities.
✨Emphasise Teamwork and Collaboration
KP Snacks values teamwork, so be prepared to share experiences where you worked collaboratively with others. Discuss how you built relationships with colleagues and customers, and how this contributed to successful outcomes.
