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- Tasks: Support legacy applications and ensure smooth operations across business systems.
- Company: Join KP Snacks, part of Intersnack, creating the snacks you love with a close-knit team.
- Benefits: Enjoy a bonus scheme, car cash allowance, healthcare support, and 25 days holiday.
- Why this job: Be part of a transformational journey in a diverse workplace where your ideas matter.
- Qualifications: Strong knowledge of JD Edwards EnterpriseOne 9.2 and excellent communication skills required.
- Other info: We celebrate diversity and encourage unique perspectives—apply even if you don’t meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Applications Technical Support Specialist
Initial FTC
Slough (Head Office)
Hybrid
Join our snack-loving team! We\’re looking for an Applications Technical Support Specialist to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure!
At KP Snacks, we\’re proud to be part of the Intersnack family-working together to deliver future growth, smarter ways of working, and long-term efficiency. As part of this journey, we\’re supporting a transformational programme aimed at simplifying and aligning our processes and systems, while embedding the Intersnack Work System across the business.
To help us on this path, this role will play a key part in supporting our existing legacy applications-primarily, but not limited to, Oracle JD Edwards EnterpriseOne 9.2 . You\’ll help ensure continuity and reliability of key business systems as we transition towards a more streamlined and future-fit digital environment.
What\’s in it for you?
We believe in giving back and making sure you\’re happy and thriving. Here\’s a taste of what we offer:
- Annual bonus scheme, with an excellent track record of over achievement.
- £6000 car cash allowance.
- Comprehensive Healthcare Support – Access to a Medicash Health Cash Plan or Private Healthcare, including a Digital GP service, Best Doctors (Second Medical Opinion Service), and specialist Cancer Care for peace of mind when you need it most.
- KP Pension Plan – contribution matching up to 7% of your salary
- 25 days holiday + holiday buy scheme
- KP4ME – online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
What will you be doing?
Cross-Functional Collaboration
- Serve as a key point of contact between the IT team and other departments across the business, ensuring clear communication and strong alignment.
- Collaborate with internal stakeholders to understand objectives and ensure requirements are clearly defined and documented.
Application & Technical Support
- Provide day-to-day application and technical support across a range of business systems and functional areas.
- Manage application-related issues through to resolution, working closely with internal IT teams and relevant business functions.
System Integration & Maintenance
- Oversee integrations and interfaces between JD Edwards (JDE) and other business applications, including warehouse management, HR/payroll, manufacturing planning/scheduling, and BI/analytics platforms.
- Coordinate regular system maintenance and patching activities, liaising with and guiding third-party technical support partners as needed.
Environment & Release Management
- Maintain and support test environments, ensuring data refreshes and code deployments are delivered accurately and on schedule.
Project Delivery & Change Management
- Lead the delivery of small-scale IT projects, including changes and enhancements to business applications.
- Manage multiple concurrent projects with a focus on quality, timelines, and stakeholder engagement.
- Navigate change and ambiguity effectively, supporting project success through strong collaboration and influence.
Who are we?
Glad you asked! We\’re KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy\’s, we\’re the team behind your favourite munchies.
Here in the UK, we\’re about 2,400 strong, spread across seven factories and our Slough HQ. But don\’t let our size fool you – we\’re as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together.
Diversity isn\’t just a buzzword for us. We\’re on a mission to create a workplace where everyone belongs. So, even if you don\’t tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there\’s anything we can do to make this process easier for you, just give us a shout.
We\’d love to hear from you if you can demonstrate the following knowledge, skills and experience:
- A strong understanding of JD Edwards EnterpriseOne 9.2, including CNC and systems architecture, with the ability to apply this knowledge to support business operations.
- Excellent communication and problem-solving skills that help you work effectively with colleagues across technical and non-technical areas, contributing to shared goals.
- Proven experience in systems and application support within complex IT environments, with transferable expertise from supporting multiple platforms and integration technologies.
- Familiarity with integration tools such as IBM MQ and Dell Boomi, and reporting systems like Qlik Sense and Hubble – but please apply even if you don\’t meet every requirement.
- Alignment with KP values through teamwork, adaptability, and a commitment to building strong relationships, supporting others through change, and driving continuous improvement.
Applications Technical Support Specialist employer: KP Snacks
Contact Detail:
KP Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Technical Support Specialist
✨Tip Number 1
Familiarise yourself with JD Edwards EnterpriseOne 9.2, as this is a key requirement for the role. Consider exploring online resources or forums where you can learn more about its functionalities and common issues faced by users.
✨Tip Number 2
Network with current or former employees of KP Snacks or those in similar roles. They can provide valuable insights into the company culture and the specific challenges faced in the Applications Technical Support Specialist position.
✨Tip Number 3
Brush up on your communication and problem-solving skills, as these are crucial for collaborating with both technical and non-technical teams. Practising scenarios where you explain complex technical issues in simple terms can be beneficial.
✨Tip Number 4
Stay updated on integration tools like IBM MQ and Dell Boomi, as well as reporting systems such as Qlik Sense and Hubble. Having a basic understanding of these tools will give you an edge during discussions in the interview process.
We think you need these skills to ace Applications Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Applications Technical Support Specialist position. Understand the key responsibilities and required skills, especially regarding JD Edwards EnterpriseOne 9.2 and system integration.
Tailor Your CV: Customise your CV to highlight relevant experience in application support and technical troubleshooting. Emphasise any familiarity with JD Edwards, integration tools, and your problem-solving skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that align with KP Snacks' values and how you can contribute to their transformational programme.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Applications Technical Support Specialist role.
How to prepare for a job interview at KP Snacks
✨Showcase Your JD Edwards Knowledge
Make sure to highlight your understanding of JD Edwards EnterpriseOne 9.2 during the interview. Be prepared to discuss how you've applied this knowledge in previous roles, especially in supporting business operations.
✨Demonstrate Communication Skills
Since this role involves cross-functional collaboration, be ready to provide examples of how you've effectively communicated with both technical and non-technical colleagues. This will show that you can bridge gaps between teams.
✨Problem-Solving Examples
Prepare specific examples of challenges you've faced in systems and application support. Discuss how you approached these problems and the solutions you implemented, as this will demonstrate your analytical skills.
✨Familiarity with Integration Tools
Even if you don't have extensive experience with tools like IBM MQ or Dell Boomi, showing a willingness to learn and adapt is key. Mention any relevant experience with integration technologies and express your eagerness to expand your skill set.
