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- Tasks: Handle client queries and ensure a positive experience at KP Law.
- Company: Join a fast-growing law firm reshaping justice delivery in the UK.
- Benefits: Enjoy hybrid working, bonuses, and a supportive workplace culture.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of landmark cases and make a real difference for clients.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The FirmKP Law is a UK-based claimant law firm focused on collective redress. With offices in London, Liverpool, Manchester, and Birmingham, we represent large groups of individuals in high-profile cases against major corporations. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm; we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter.
At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. Whether you’re a lawyer or part of our operations team, your work will directly contribute to landmark cases and meaningful outcomes for thousands of people. We believe excellence in everything, that together we achieve more, and that there's always a way to make things happen.
If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered.
The Role
As an Office Administrator in our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law.
Role Responsibilities
- Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.
- Providing updates to clients on the status of the case in a timely and accurate manner.
- Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve.
- Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems.
- Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.
- Participating in team meetings and contributing to process improvements related to client services.
Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm, and 1-2 Saturday shifts per month. You will be required to travel to our Liverpool and Manchester Offices.
Person Specification
Experience
- Previous experience of working in a customer service role.
- Previous experience of providing client service via telephony, email, and social media channels to the public.
- Experience of using case management / CRM / client databases or systems (nice to have).
Skills
- Client-centric approach with the ability to understand different client needs and deliver the right solution.
- Exceptional verbal and written communication skills.
- Calm and patient under pressure with the ability to deal with difficult and sensitive situations in an appropriate manner.
- Highly organised with strong attention to detail.
- Able to work effectively as part of a team and under your own initiative.
- Continuous improvement mindset with a willingness to embrace change.
- Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
- Strong problem-solving skills – willing to think logically and provide solutions, even when dealing with issues which are novel.
- MS Office skills in Word, Outlook, PowerPoint and Excel.
Equal Opportunities
Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.
Our Values
At KP Law, we pride ourselves on being a values-led law firm. Our Values:
- Excellence in Everything - We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service.
- Together We Achieve More - We collaborate openly, valuing and respecting diverse perspectives to achieve the best results. We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive. We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements.
- There’s Always a Way - We approach challenges with a positive and proactive mindset, exploring creative and practical solutions. We take ownership of problems, staying committed and resilient until we achieve the best outcome. We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate.
Our Benefits
We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:
- Annual discretionary bonus scheme
- Company contributory pension scheme
- Hybrid working
- Life assurance
- Cash-back healthcare scheme
- Enhanced family friendly policies
- Employee Assistance Programme
- Subsidised gym membership
- Cycle to Work scheme
- Staff referral scheme
Office Administrator in Warrington employer: KP Law
Contact Detail:
KP Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator in Warrington
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Office Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow KP Law on LinkedIn and engage with their posts. Commenting on their updates shows your interest and can help you stand out when they see your name pop up regularly.
✨Tip Number 3
Prepare for interviews by practising common questions related to client service and problem-solving. Think of examples from your past experiences that showcase your skills and how you embody KP Law's values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the KP Law team.
We think you need these skills to ace Office Administrator in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Office Administrator role. Highlight your customer service experience and any relevant skills that match what we're looking for at KP Law. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills: Since you'll be dealing with client queries, it's crucial to demonstrate your exceptional verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Be Yourself: We love authenticity! Don’t hesitate to let your personality shine through in your application. Share examples of how you've tackled challenges or contributed to team success in previous roles – it helps us see how you'd fit into our collaborative culture.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at KP Law
✨Know the Firm Inside Out
Before your interview, take some time to research KP Law thoroughly. Understand their mission, values, and recent cases they've worked on. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Office Administrator, you'll be dealing with client queries regularly. Prepare examples from your past experiences where you've successfully handled customer service situations, especially under pressure. Highlight your calmness and problem-solving skills to demonstrate that you're the right fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a difficult client or a high-pressure scenario. Think through potential scenarios related to client service and prepare your responses. This will showcase your ability to think logically and provide solutions, which is crucial for this role.
✨Emphasise Team Collaboration
KP Law values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share examples of how you contributed to team success and how you can bring that collaborative spirit to the Client Service Team. This will align with their value of 'Together We Achieve More'.