At a Glance
- Tasks: Handle client queries and ensure a positive experience at KP Law.
- Company: Join a fast-growing law firm reshaping justice delivery in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and a range of employee perks.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be part of impactful multi-claimant cases and grow your career.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 25000 - 30000 € per year.
KP Law is a UK-based claimant law firm focused on collective redress. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm; we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter.
At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered.
As an Office Administrator in our Client Service Team (CST), you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law.
Your role will include, but is not limited to:
- Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.
- Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve.
- Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.
Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm, and 1-2 Saturday shifts per month. You will be required to travel to our Liverpool and Manchester Offices.
Experience of using case management / CRM / client databases or systems (nice to have).
Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
MS Office skills in Word, Outlook, PowerPoint and Excel.
Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.
At KP Law, we pride ourselves on being a values-led law firm. We deliver high-quality work, ensuring accuracy and attention to detail in everything we do. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. We approach challenges with a positive and proactive mindset, exploring creative and practical solutions.
We strive to offer a rounded benefits package that employees value, no matter what stage of their career they are in:
- Annual discretionary bonus scheme
- Company contributory pension scheme
- Hybrid working
- Life assurance
- Cash-back healthcare scheme
- Employee Assistance Programme
- Subsidised gym membership
- Cycle to Work scheme
- Staff referral scheme
Temporary Administrator/ Office Assistant in Liverpool employer: KP Law
KP Law is an innovative and fast-growing claimant law firm that prioritises collaboration, diversity, and employee well-being. As a Temporary Administrator in our Client Service Team, you will enjoy a supportive work culture that values creativity and problem-solving while working on impactful multi-claimant cases. With a comprehensive benefits package, including hybrid working options and professional development opportunities, KP Law is committed to nurturing talent and ensuring a rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Administrator/ Office Assistant in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with professionals in the legal field. Engage with their posts, share your insights, and don’t hesitate to drop a message to introduce yourself.
✨Tip Number 3
Prepare for interviews by researching KP Law and understanding their values. Think about how your skills align with their mission of delivering exceptional client service and be ready to share examples from your past experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at KP Law.
We think you need these skills to ace Temporary Administrator/ Office Assistant in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Office Administrator role. Highlight your experience in handling client queries and any relevant skills that match what we’re looking for at KP Law.
Show Off Your Communication Skills:Since you'll be dealing with clients over the phone and through various channels, it’s important to showcase your communication skills. Use clear and concise language in your application to demonstrate how you can effectively engage with clients.
Highlight Your Team Spirit:We love a collaborative worker! Mention any experiences where you’ve worked closely with others to achieve a common goal. This will show us that you’re a great fit for our team-oriented environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at KP Law.
How to prepare for a job interview at KP Law
✨Know the Company Inside Out
Before your interview, take some time to research KP Law. Understand their focus on collective redress and how they combine legal expertise with a tech-enabled approach. This will help you align your answers with their values and show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Communication Skills
As an Office Administrator, you'll be the first point of contact for clients. During the interview, demonstrate your communication skills by articulating your thoughts clearly and confidently. Use examples from past experiences where you've successfully handled client queries or complaints to highlight your problem-solving abilities.
✨Emphasise Team Collaboration
KP Law values collaboration, so be sure to share examples of how you've worked effectively within a team. Discuss any experiences where you’ve contributed to a project or resolved issues collectively, showcasing your ability to work closely with both operational and legal teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle client queries and complaints. Prepare by thinking through potential situations you might face in the role and how you would respond. This will not only show your readiness for the job but also your proactive mindset in tackling challenges.
