At a Glance
- Tasks: Handle client queries and ensure a positive experience at KP Law.
- Company: Join a fast-growing law firm reshaping justice delivery in the UK.
- Benefits: Enjoy hybrid working, gym membership, and a supportive workplace culture.
- Other info: Diverse and inclusive environment with excellent career development opportunities.
- Why this job: Be part of impactful multi-claimant cases and grow your career.
- Qualifications: Self-motivated with MS Office skills; CRM experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
KP Law is a UK-based claimant law firm focused on collective redress. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm; we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter.
At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered.
As an Office Administrator in our Client Service Team (CST), you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law.
Your role will include, but is not limited to:
- Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.
- Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve.
- Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.
Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm, and 1-2 Saturday shifts per month. You will be required to travel to our Liverpool and Manchester Offices.
Experience of using case management / CRM / client databases or systems (nice to have).
Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
MS Office skills in Word, Outlook, PowerPoint and Excel.
Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.
At KP Law, we pride ourselves on being a values-led law firm. We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. We approach challenges with a positive and proactive mindset, exploring creative and practical solutions.
We strive to offer a rounded benefits package that employees value, no matter what stage of their career they are in:
- Annual discretionary bonus scheme
- Company contributory pension scheme
- Hybrid working
- Life assurance
- Cash-back healthcare scheme
- Employee Assistance Programme
- Subsidised gym membership
- Cycle to Work scheme
- Staff referral scheme
Office Admin Temporary Workers in Liverpool employer: KP Law
KP Law is an innovative claimant law firm that prioritises a collaborative and inclusive work culture, making it an excellent employer for those seeking meaningful roles in the legal sector. With a commitment to employee growth, KP Law offers a comprehensive benefits package, including hybrid working options, a discretionary bonus scheme, and wellness initiatives, all within a supportive environment that values diversity and equity. Join us in reshaping justice delivery while enjoying a fulfilling career in a fast-paced, dynamic setting across our Liverpool and Manchester offices.
StudySmarter Expert Advice🤫
We think this is how you could land Office Admin Temporary Workers in Liverpool
✨Tip Number 1
Get to know KP Law! Research the firm’s values and recent cases. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at KP Law. It’s all about who you know!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions, especially those related to client service and problem-solving. Role-play with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the KP Law family.
We think you need these skills to ace Office Admin Temporary Workers in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Office Admin role. Highlight your experience in handling client queries and any relevant skills that match our tech-enabled approach. We want to see how you can fit into our collaborative team!
Showcase Your Communication Skills:Since you'll be dealing with clients over the phone and through various channels, it's crucial to demonstrate your communication prowess. Use clear, concise language in your application to reflect how you would interact with clients at KP Law.
Highlight Problem-Solving Abilities:We love creative problem solvers! Share examples of how you've tackled challenges in previous roles. This will show us that you're ready to take on the dynamic environment at KP Law and contribute to our mission of delivering impactful results.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at KP Law!
How to prepare for a job interview at KP Law
✨Know the Company Inside Out
Before your interview, take some time to research KP Law. Understand their focus on collective redress and how they combine legal expertise with a tech-enabled approach. This will not only show your interest but also help you align your answers with their values and mission.
✨Showcase Your Communication Skills
As an Office Administrator, you'll be handling client queries and complaints. Prepare examples from your past experiences where you've successfully resolved issues or communicated effectively. Highlighting your ability to maintain a positive client experience will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
KP Law is looking for creative problem solvers. Think of specific situations where you've faced challenges and how you approached them. Be ready to discuss your thought process and the outcomes, as this will illustrate your proactive mindset and ability to think on your feet.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about the team dynamics within the Client Service Team or how KP Law supports professional development.
