KP Law is a UK-based claimant law firm focused on collective redress. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm, we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter. At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered. As a Customer Service Representative n our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law. As a Customer Service Representative (CST), your role will include, but is not limited to: Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries. Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve. Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction. Participating in team meetings and contribute to process improvements related to client services. Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm. and 1-2 Saturday shifts per month. You will be required to travel to our Liverpool and Manchester Offices Previous experience of working in a customer service role Previous experience of providing client service via telephony, email, and social media channels to the public. Experience of using case management / CRM / client databases or systems (nice to have) Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance. MS Office skills in Word, Outlook, PowerPoint and Excel Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs. At KP Law, we pride ourselves on being a values-led law firm. We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive. We approach challenges with a positive and proactive mindset, exploring creative and practical solutions. We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Annual discretionary bonus scheme Company contributory pension scheme Hybrid working Life assurance Cash-back healthcare scheme Employee Assistance Programme Subsidised gym membership Cycle to Work scheme Staff referral scheme
Evening Customer Service Centre Advisor (Part Time) in Liverpool employer: KP Law
KP Law is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those looking to grow in the legal field. With opportunities to engage with clients across various platforms and locations, including Liverpool and Manchester, employees benefit from a dynamic environment that values service excellence and teamwork. The company offers competitive benefits and fosters a supportive atmosphere where every team member can thrive.
