KP Law, a UK-based claimant law firm, is seeking a Customer Service Representative to join the Client Service Team. The role focuses on handling queries from a broad range of clients, ensuring a high level of service and a positive experience with KP Law.
You will manage inbound queries across telephone, email, website, and social media, provide timely updates on case status, and act as a first point of resolution for complaints. Travel to Liverpool and Manchester offices is required.
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Client Experience Specialist — Law Firm in Liverpool employer: KP Law
KP Law is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those looking to grow in the legal field. With opportunities to engage with clients across various platforms and locations, including Liverpool and Manchester, employees benefit from a dynamic environment that values service excellence and teamwork. The company offers competitive benefits and fosters a supportive atmosphere where every team member can thrive.
