At a Glance
- Tasks: Assist clients with queries and ensure a positive experience at KP Law.
- Company: Join a top-rated litigation boutique making a real difference for clients.
- Benefits: Enjoy hybrid working, bonuses, and a supportive work environment.
- Other info: Opportunities for growth in a fast-paced, innovative legal setting.
- Why this job: Be part of a dynamic team that values diversity and collaboration.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Role
As a Legal Assistant in our Client Service Team (CST) you will primarily handle client queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law.
Responsibilities
- Deal with inbound client queries, primarily over telephone, but also include email, website and social media enquiries.
- Provide updates to clients on the status of the case in a timely and accurate manner.
- Act as a first point of resolution for client complaints and escalating through appropriate channels where resolution is not possible.
- Update and maintain client information, including notes from calls and other communication, in the relevant systems.
- Work closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.
- Participate in team meetings and contribute to process improvements related to client services.
- Work patterns: 2 shifts Monday to Friday 9:00am – 5:30pm or 11:30am – 8:00pm, and 1‑2 Saturday shifts per month.
- Travel to our Liverpool and Manchester offices as required.
Person Specification
Experience
- Previous experience of working in a customer service role.
- Previous experience of providing client service via telephony, email, and social media channels to the public.
- Experience using case management / CRM / client databases or systems (nice to have).
Skills
- Client‑centric approach with the ability to understand different client needs and deliver the right solution.
- Exceptional verbal and written communication skills.
- Calm and patient under pressure with the ability to deal with difficult and sensitive situations appropriately.
- Highly organised with strong attention to detail.
- Able to work effectively as part of a team and under own initiative.
- Continuous improvement mindset with a willingness to embrace change.
- Highly self‑motivated with the ability to meet multiple, tight deadlines in a fast‑paced dynamic environment with consistently high levels of performance.
- Strong problem‑solving skills – willing to think logically and provide solutions, even when dealing with novel issues.
- MS Office skills in Word, Outlook, PowerPoint and Excel.
Equal Opportunities
Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well‑being. Everyone who applies to or works for KP Law is treated equally, regardless of gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.
Our Benefits
- Annual discretionary bonus scheme.
- Company contributory pension scheme.
- Hybrid working.
- Life assurance.
- Cash‑back healthcare scheme.
- Enhanced family‑friendly policies.
- Employee Assistance Programme.
- Subsidised gym membership.
- Cycle to Work scheme.
- Staff referral scheme.
Customer Service Assistant in Liverpool employer: KP Law
KP Law is an exceptional employer that prioritises a supportive and inclusive work culture, fostering a sense of community among its employees. With a commitment to equity, diversity, and continuous improvement, the firm offers ample opportunities for professional growth and development, alongside a comprehensive benefits package that includes hybrid working, a discretionary bonus scheme, and enhanced family-friendly policies. Located in vibrant cities like Liverpool and Manchester, KP Law not only champions client success but also invests in the well-being and advancement of its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Liverpool
✨Tip Number 1
Get to know the company! Research KP Law and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll be dealing with clients all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to join the KP Law family. Don’t miss out!
We think you need these skills to ace Customer Service Assistant in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in customer service and how it aligns with KP Law's values and mission.
Showcase Your Communication Skills:Since this role involves handling client queries, it's crucial to demonstrate your exceptional verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Problem-Solving Abilities:KP Law values a proactive approach to challenges. In your application, share examples of how you've successfully resolved issues in previous roles, showcasing your strong problem-solving skills.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be reviewed promptly, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at KP Law
✨Know Your Stuff
Before the interview, make sure you understand KP Law's ethos and the role of a Customer Service Assistant. Familiarise yourself with their focus on client service and collective redress. This will help you demonstrate your genuine interest in the firm and how you can contribute to their mission.
✨Showcase Your Communication Skills
As a Customer Service Assistant, exceptional verbal and written communication skills are key. Prepare examples from your past experiences where you effectively handled client queries or complaints. This will show that you can maintain a calm and patient demeanour under pressure.
✨Be Client-Centric
KP Law values a client-centric approach. Think about how you can tailor your responses to reflect an understanding of different client needs. During the interview, share instances where you went above and beyond to ensure client satisfaction.
✨Embrace Teamwork
Collaboration is crucial at KP Law. Be ready to discuss how you've worked effectively as part of a team in previous roles. Highlight any experiences where you contributed to process improvements or supported colleagues, showcasing your ability to thrive in a team environment.
