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For Companies At a Glance
- Tasks: Manage client queries, update case statuses, and resolve complaints in a dynamic legal environment.
- Company: A leading claimant law firm in the UK with a focus on client service.
- Benefits: Comprehensive benefits package, hybrid work model, and opportunities for travel.
- Why this job: Join a team that values excellence and teamwork while making a real difference for clients.
- Qualifications: Exceptional communication skills and a client-centric approach are essential.
- Other info: Dynamic role with opportunities for growth and innovative problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
A claimant law firm in the UK seeks a Legal Assistant for its Client Service Team. This role includes managing client queries primarily through phone, updating clients about case statuses, and resolving complaints.
Successful candidates will exhibit:
- A client-centric approach
- Exceptional communication skills
- The ability to handle diverse client needs in a dynamic environment
The firm values excellence, teamwork, and innovative problem-solving. The position may require travel to offices in Liverpool and Manchester and includes a comprehensive benefits package.
Client Services Specialist — Hybrid Legal Support employer: KP Law
Contact Detail:
KP Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist — Hybrid Legal Support
✨Tip Number 1
Get to know the firm! Research their values and recent cases. When you chat with them, drop in some insights about their work to show you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries and complaints.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tough situation around. This will demonstrate your ability to handle diverse client needs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Services Specialist — Hybrid Legal Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Services Specialist role. Highlight any previous experience in client-facing roles, especially in legal settings, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your client-centric approach and exceptional communication skills. Tell us why you’re passionate about helping clients and how you can contribute to our team.
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully resolved client issues or complaints. We love innovative problem-solvers who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at KP Law
✨Know Your Client-Centric Approach
Before the interview, think about how you can demonstrate your client-centric approach. Prepare examples from your past experiences where you successfully managed client queries or resolved complaints. This will show the firm that you understand their values and can contribute positively to their team.
✨Brush Up on Communication Skills
Since exceptional communication skills are key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle various client scenarios. This will help you feel more at ease during the actual interview.
✨Research the Firm's Values
Take some time to research the law firm’s values and recent cases they’ve handled. Understanding their approach to teamwork and innovative problem-solving will allow you to tailor your responses to align with their culture, making you a more appealing candidate.
✨Prepare for Travel Questions
Since the position may require travel to Liverpool and Manchester, be ready to discuss your flexibility and willingness to travel. Think about how you can manage your time effectively while balancing travel and work responsibilities, and be prepared to share your thoughts on this during the interview.
