At a Glance
- Tasks: Handle client queries and ensure a positive experience at KP Law.
- Company: Join a fast-growing law firm reshaping justice delivery in the UK.
- Benefits: Enjoy hybrid working, bonuses, and a supportive work environment.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact by helping clients navigate important legal cases.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The FirmKP Law is a UK-based claimant law firm focused on collective redress. With offices in London, Liverpool, Manchester, and Birmingham, we represent large groups of individuals in high-profile cases against major corporations. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm; we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter.
At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. Whether you’re a lawyer or part of our operations team, your work will directly contribute to landmark cases and meaningful outcomes for thousands of people. We believe excellence in everything, that together we achieve more, and that there’s always a way to make things happen.
If you’re a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered.
The Role
As a Legal Assistant in our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law.
Role Responsibilities
- Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.
- Providing updates to clients on the status of the case in a timely and accurate manner.
- Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve.
- Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems.
- Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.
- Participating in team meetings and contributing to process improvements related to client services.
Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm, and 1-2 Saturday shifts per month. You will be required to travel to our Liverpool and Manchester Offices.
Person Specification
Experience
- Previous experience of working in a customer service role.
- Previous experience of providing client service via telephony, email, and social media channels to the public.
- Experience of using case management / CRM / client databases or systems (nice to have).
Skills
- Client-centric approach with the ability to understand different client needs and deliver the right solution.
- Exceptional verbal and written communication skills.
- Calm and patient under pressure with the ability to deal with difficult and sensitive situations in an appropriate manner.
- Highly organised with strong attention to detail.
- Able to work effectively as part of a team and under your own initiative.
- Continuous improvement mindset with a willingness to embrace change.
- Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
- Strong problem-solving skills – willing to think logically and provide solutions, even when dealing with issues which are novel.
- MS Office skills in Word, Outlook, PowerPoint and Excel.
Equal Opportunities
Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.
Our Values
At KP Law, we pride ourselves on being a values-led law firm. Our Values:
- Excellence in Everything - We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service.
- Together We Achieve More - We collaborate openly, valuing and respecting diverse perspectives to achieve the best results. We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive. We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements.
- There’s Always a Way - We approach challenges with a positive and proactive mindset, exploring creative and practical solutions. We take ownership of problems, staying committed and resilient until we achieve the best outcome. We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate.
Our Benefits
We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:
- Annual discretionary bonus scheme
- Company contributory pension scheme
- Hybrid working
- Life assurance
- Cash-back healthcare scheme
- Enhanced family friendly policies
- Employee Assistance Programme
- Subsidised gym membership
- Cycle to Work scheme
- Staff referral scheme
Customer Service Assistant in Bolton employer: KP Law
At KP Law, we pride ourselves on being an innovative and inclusive employer, offering a dynamic work environment where your contributions directly impact landmark cases and the pursuit of justice. With a strong focus on employee growth, we provide comprehensive benefits, including hybrid working options, a contributory pension scheme, and a commitment to diversity and well-being, ensuring that every team member feels valued and supported. Join us in reshaping the legal landscape while enjoying a collaborative culture that celebrates excellence and fosters personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KP Law. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KP Law before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KP Law:Your cover letter is your chance to shine! Tell us why you want to work at KP Law specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KP Law!
How to prepare for a job interview at KP Law
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
