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- Tasks: Handle client queries and ensure a positive experience at KP Law.
- Company: Join a fast-growing law firm reshaping justice delivery in the UK.
- Benefits: Enjoy hybrid working, bonuses, and a supportive work environment.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact by helping clients navigate important legal cases.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The FirmKP Law is a UK-based claimant law firm focused on collective redress. With offices in London, Liverpool, Manchester, and Birmingham, we represent large groups of individuals in high-profile cases against major corporations. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm; we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter.
At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. Whether you’re a lawyer or part of our operations team, your work will directly contribute to landmark cases and meaningful outcomes for thousands of people. We believe excellence in everything, that together we achieve more, and that there’s always a way to make things happen.
If you’re a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered.
The Role
As a Legal Assistant in our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law.
Role Responsibilities
- Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.
- Providing updates to clients on the status of the case in a timely and accurate manner.
- Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve.
- Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems.
- Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.
- Participating in team meetings and contributing to process improvements related to client services.
Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm, and 1-2 Saturday shifts per month. You will be required to travel to our Liverpool and Manchester Offices.
Person Specification
Experience
- Previous experience of working in a customer service role.
- Previous experience of providing client service via telephony, email, and social media channels to the public.
- Experience of using case management / CRM / client databases or systems (nice to have).
Skills
- Client-centric approach with the ability to understand different client needs and deliver the right solution.
- Exceptional verbal and written communication skills.
- Calm and patient under pressure with the ability to deal with difficult and sensitive situations in an appropriate manner.
- Highly organised with strong attention to detail.
- Able to work effectively as part of a team and under your own initiative.
- Continuous improvement mindset with a willingness to embrace change.
- Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
- Strong problem-solving skills – willing to think logically and provide solutions, even when dealing with issues which are novel.
- MS Office skills in Word, Outlook, PowerPoint and Excel.
Equal Opportunities
Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.
Our Values
At KP Law, we pride ourselves on being a values-led law firm. Our Values:
- Excellence in Everything - We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service.
- Together We Achieve More - We collaborate openly, valuing and respecting diverse perspectives to achieve the best results. We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive. We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements.
- There’s Always a Way - We approach challenges with a positive and proactive mindset, exploring creative and practical solutions. We take ownership of problems, staying committed and resilient until we achieve the best outcome. We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate.
Our Benefits
We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:
- Annual discretionary bonus scheme
- Company contributory pension scheme
- Hybrid working
- Life assurance
- Cash-back healthcare scheme
- Enhanced family friendly policies
- Employee Assistance Programme
- Subsidised gym membership
- Cycle to Work scheme
- Staff referral scheme
Customer Service Assistant in Bolton employer: KP Law
Contact Detail:
KP Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Bolton
✨Tip Number 1
Get to know the company inside out! Research KP Law's values, recent cases, and their approach to client service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients over the phone and through emails, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with handling different types of queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the firm and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Assistant in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in customer service and how it aligns with KP Law's values of excellence and collaboration.
Showcase Your Communication Skills: Since you'll be dealing with client queries, it's crucial to demonstrate your exceptional verbal and written communication skills. Use clear and concise language in your application to reflect this.
Emphasise Problem-Solving Abilities: KP Law is looking for creative problem solvers. In your application, share examples of how you've tackled challenges in previous roles, especially in customer service settings.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our team at KP Law. Don’t miss out on the chance to be part of something impactful!
How to prepare for a job interview at KP Law
✨Know Your Stuff
Before the interview, make sure you understand KP Law's mission and values. Familiarise yourself with their approach to client service and collective redress. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Prepare examples of how you've effectively handled client queries or complaints in the past. Be ready to demonstrate your verbal and written skills during the interview, as this will be crucial in your role.
✨Emphasise Teamwork
KP Law values collaboration, so be prepared to discuss your experience working in teams. Share specific instances where you contributed to team success or helped resolve conflicts. This will highlight your ability to work well with others and fit into their culture.
✨Problem-Solving Mindset
Think of examples where you’ve faced challenges and how you approached them. KP Law is looking for creative problem solvers, so be ready to discuss how you can think outside the box and provide solutions, especially in high-pressure situations.