Junior Salesforce Administrator - Remote in Birmingham

The Firm Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique, focussing on collective redress. The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy and financial services. Our ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing. Uniquely, KP Law is owned and fully financed by a recognised UK litigation funder (Legatus Holdings), this allows us to take on larger, headline making cases with greater efficiency and confidence. All of our cases are for claimants and carried out under contingent fee agreements at no cost or risk to its clients. KP Law was ranked Tier 1 for Group Litigation: Claimant in The Legal 500 UK Guide 2026, and Band 2 for Group Litigation: Claimant in Chambers and Partners 2026.

The Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Junior Salesforce Administrator. This is an excellent opportunity for a graduate or someone looking to explore a new career path in technology and business systems. You do not need prior Salesforce experience for this role. We’re looking for someone who is comfortable using modern software tools, enjoys problem-solving, and is open to learning new skills, processes, and ways of working. An interest in technology, strong attention to detail, and a willingness to develop professionally are key. The role will initially focus on supporting business-as-usual (BAU) Salesforce administration tasks, with structured opportunities to build technical, project, and business skills over time. The long-term goal is to progress into project-based work and ultimately develop into a fully-fledged Salesforce Administrator.

Key Responsibilities:

• Supporting the day-to-day administration of the Salesforce platform, including user management, permissions, and system maintenance.
• Assisting Salesforce users by helping troubleshoot issues and responding to support requests.
• Learning how to maintain data quality through data imports, exports, and ongoing data management tasks.
• Helping create and maintain dashboards and reports to support business decision-making.
• Gaining hands-on experience with system updates, enhancements, and continuous improvement activities.
• Working closely with experienced team members to learn Salesforce administration best practices and wider business processes.
• Completing structured training and development activities to build your Salesforce and technical skillset.
• Getting involved in project-based work over time, with opportunities to develop project, stakeholder, and business analysis skills.
• Continuously developing your technical knowledge and confidence with new systems, tools, and ways of working.

This role is designed as a development opportunity for someone who is eager to learn, get involved, and build a long-term career in Salesforce and business technology.

Person Specification:

• A strong interest in technology, systems, and problem-solving.
• Confidence using modern software tools and applications.
• Good attention to detail and an organised approach to work.
• Strong communication and collaboration skills.
• A willingness to learn new skills, processes, and ways of working.
• A proactive attitude and the confidence to ask questions and seek support when needed.
• An interest in building a long-term career in Salesforce, CRM systems, or business technology.

Desirable Skills & Attributes:

• Salesforce or CRM platform experience through work, university, personal projects, or self-learning.
• Experience using reporting, dashboards, or data management tools.
• Familiarity with automation tools, workflows, or business processes.
• Exposure to project or collaboration tools such as Jira or Confluence.
• Experience completing online technical learning or certifications.

Salesforce Learning

We encourage applicants to explore Salesforce Trailhead prior to interview to get an understanding of the Salesforce ecosystem and the type of work involved in the role. Useful modules include:

• Agentforce 360 Platform Basics
• Data Modeling
• Flow Basics
• Reports & Dashboards

No certifications are required, but a curiosity for learning and self-development is important and the best way to demonstrate this is by turning up to the interview having already started your training.

Equal Opportunities

Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.

Our Values

At KP Law, we pride ourselves on being a values-led law firm.

• Excellence in Everything: We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service.
• Together We Achieve More: We collaborate openly, valuing and respecting diverse perspectives to achieve the best results. We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive. We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements.
• There’s Always a Way: We approach challenges with a positive and proactive mindset, exploring creative and practical solutions. We take ownership of problems, staying committed and resilient until we achieve the best outcome. We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate.

Our Benefits

We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:

• Annual discretionary bonus scheme
• Company contributory pension scheme
• Hybrid working
• Life assurance
• Cash-back healthcare scheme
• Enhanced family friendly policies
• Employee Assistance Programme
• Subsidised gym membership
• Cycle to Work scheme
• Staff referral scheme