CRM (Salesforce) Junior Administrator in Birmingham

Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique, focusing on collective redress. The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy, and financial services.

Our ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing. Uniquely, KP Law is owned and fully financed by a recognised UK litigation funder (Legatus Holdings), allowing us to take on larger, headline-making cases with greater efficiency and confidence. All of our cases are for claimants and carried out under contingent fee agreements at no cost or risk to its clients.

We are seeking a highly motivated and detail-oriented individual to join our team as a Junior Salesforce Administrator. This is an excellent opportunity for a graduate or someone looking to explore a new career path in technology and business systems. You do not need prior Salesforce experience for this role. We’re looking for someone who is comfortable using modern software tools, enjoys problem-solving, and is open to learning new skills, processes, and ways of working.

The role will initially focus on supporting business-as-usual (BAU) Salesforce administration tasks, with structured opportunities to build technical, project, and business skills over time. The long-term goal is to progress into project-based work and ultimately develop into a fully-fledged Salesforce Administrator.

• Supporting the day-to-day administration of the Salesforce platform, including user management, permissions, and system maintenance.
• Assisting Salesforce users by helping troubleshoot issues and responding to support requests.
• Learning how to maintain data quality through data imports, exports, and ongoing data management tasks.
• Helping create and maintain dashboards and reports to support business decision-making.
• Working closely with experienced team members to learn Salesforce administration best practices and wider business processes.
• Completing structured training and development activities to build your Salesforce and technical skillset.
• Getting involved in project-based work over time, with opportunities to develop project, stakeholder, and business analysis skills.

This role is designed as a development opportunity for someone who is eager to learn, get involved, and build a long-term career in Salesforce and business technology. We understand that applicants may not have commercial Salesforce experience yet, and we welcome candidates who are keen to learn and develop a career in Salesforce and business technology.

• Confidence using modern software tools and applications.
• An interest in building a long-term career in Salesforce, CRM systems, or business technology.
• Salesforce or CRM platform experience through work, university, personal projects, or self-learning.
• Experience using reporting, dashboards, or data management tools.
• Exposure to project or collaboration tools such as Jira or Confluence.
• Experience completing online technical learning or certifications.

We encourage applicants to explore Salesforce Trailhead prior to interview to get an understanding of the Salesforce ecosystem and the type of work involved in the role. No certifications are required, but a curiosity for learning and self-development is important and the best way to demonstrate this is by turning up to the interview having already started your training.

Our approach to our people is underpinned by our commitment to equity, diversity, inclusion, and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.

At KP Law, we pride ourselves on being a values-led law firm. We deliver high-quality work, ensuring accuracy and attention to detail in everything we do. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. We approach challenges with a positive and proactive mindset, exploring creative and practical solutions.

We strive to offer a rounded benefits package that employees value, no matter what stage of their career they are in:

• Annual discretionary bonus scheme
• Company contributory pension scheme
• Hybrid working
• Life assurance
• Cash-back healthcare scheme
• Employee Assistance Programme
• Subsidised gym membership
• Cycle to Work scheme
• Staff referral scheme