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- Tasks: Manage and optimise business processes for efficient order fulfilment and top-notch customer service.
- Company: Join KP Aviation, a leading international supplier in the aviation industry.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be a key player in a dynamic team, making a real impact in aviation operations.
- Qualifications: Strong problem-solving skills and proficiency in Microsoft Office required.
- Other info: Inclusive workplace with a commitment to equal opportunity for all.
The predicted salary is between 28800 - 48000 £ per year.
KP Aviation, an international supplier and procurer of aftermarket aviation components and assets, is searching for the next key member of our team! The Business Operations Specialist is responsible for managing and optimizing key aspects of our business processes to ensure efficient order fulfillment and excellent customer service.
The specialist coordinates business hour AOG orders, acts as an internal liaison between various departments, and handles external customer communication post-sale. Manage the orchestration of material shipments for business hour AOG orders in collaboration with operations.
Update and maintain the BOPS dashboard with accurate data and performance metrics. Track and manage OTD performance, addressing any issues to ensure timely delivery. Oversee the process for warranty claims and Return Merchandise Authorizations (RMAs), ensuring efficient resolution.
Knowledge and Skills Required:
- Knowledge of company policies and procedures.
- Knowledge of general employment laws and compliance guidelines.
- Knowledge of computer programs including Microsoft Office applications.
- Skill in typing and general computer literacy.
- Skill in problem solving and decision making/analysis.
- Ability to be flexible, self-directed, and motivated.
- Ability to maintain records, review documents for accuracy, organize documents, calendar, and track claims.
- Ability to develop and leverage relationships with management and team members to gain support and achieve results, with attention paid to conflicting priorities.
- Ability to support and consult with management and team members in the administration, interpretation and application of organization policies and procedures.
- Ability to research and analyze information and make recommendations to effectively resolve problems or issues consistent with standards, practices/processes, policies, and State/Federal regulations.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
Senior Business Operations Specialist employer: KP Aviation
Contact Detail:
KP Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry and let them know you're on the hunt for a Senior Business Operations Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching KP Aviation thoroughly. Understand their business processes, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves decision-making and analysis, think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these during interviews to demonstrate your capabilities.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at KP Aviation and are willing to take that extra step.
We think you need these skills to ace Senior Business Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Business Operations Specialist. Highlight your experience in managing business processes and customer service, and don’t forget to mention any relevant skills like problem-solving and decision-making.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for KP Aviation. Share specific examples of how you've optimised processes or improved customer satisfaction in previous roles.
Show Off Your Tech Skills: Since the role requires knowledge of Microsoft Office and general computer literacy, make sure to mention any relevant software skills you have. If you’ve used specific tools to track performance metrics or manage orders, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at KP Aviation
✨Know Your Stuff
Before the interview, make sure you understand KP Aviation's business model and how the Senior Business Operations Specialist fits into it. Familiarise yourself with their processes, especially around AOG orders and customer service. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to manage conflicting priorities or resolve issues with order fulfilment. Being able to articulate your thought process will demonstrate your analytical skills and decision-making abilities.
✨Be Ready to Discuss Metrics
Since the role involves updating the BOPS dashboard and tracking OTD performance, be prepared to discuss how you've used data to drive improvements in past positions. Bring specific examples of metrics you've managed and how they impacted overall business operations.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences at KP Aviation and share your own insights. This will not only help you stand out but also show that you value teamwork and collaboration, which is crucial for this role.
