Business Operations Specialist in Exeter

KP Aviation, an international supplier and procurer of aftermarket aviation components and assets, is searching for the next key member of our team! The Business Operations Specialist is responsible for managing and optimizing key aspects of our business processes to ensure efficient order fulfillment and excellent customer service. This role involves overseeing the sales backlog, maintaining on-time delivery (OTD) metrics, and managing the BOPS dashboard. The specialist coordinates business hour AOG orders, acts as an internal liaison between various departments, and handles external customer communication post-sale. Additional responsibilities include managing warranties, RMAs, customer exchanges, invoicing for lease rent and utilization, and resolving sales orders on hold. Strong analytical skills, effective communication, and the ability to manage multiple tasks are essential for success in this role.

Your role will take you to new heights, as you will be tasked with these essential job responsibilities:

• Oversee the sales backlog to ensure timely processing and fulfillment of orders.
• Manage the orchestration of material shipments for business hour AOG orders in collaboration with operations.
• Facilitate communication and coordination between Repairs, Product Line, Finance, Sales, and Operations teams to ensure smooth order fulfillment.
• Update and maintain the BOPS dashboard with accurate data and performance metrics.
• Track and manage OTD performance, addressing any issues to ensure timely delivery.
• Expedite delivery of goods to customers as required.
• Perform any other requests or duties as assigned by management.
• Provide customers with timely updates on order status, including delays, progress, and any issues that arise.
• Oversee the process for warranty claims and Return Merchandise Authorizations (RMAs), ensuring efficient resolution.
• Manage customer exchanges.
• Address fallout reasons in sales orders, identifying opportunities for improvement.
• Ensure accurate and timely invoicing for lease rent and lease utilization.
• Act as the main point of contact for managing sales orders on hold, working with Operations to facilitate material release and order completion.

To succeed in this role, you will need to have:

• Knowledge of company policies and procedures.
• Knowledge of general employment laws and compliance guidelines.
• Knowledge of computer programs including Microsoft Office applications.
• Skill in typing and general computer literacy.
• Skill in oral and written communication.
• Skill in problem solving and decision making/analysis.
• Ability to be flexible, self-directed, and motivated.
• Ability to be patient, adaptable and maintain confidentiality especially in high-tension situations.
• Ability to prioritize rapidly, while utilizing problem solving skills when dealing with unforeseen circumstances.
• Ability to be polite, considerate, and an effective communicator in stressful situations.
• Ability to multitask in a stressful and fast-paced environment.
• Ability to maintain records, review documents for accuracy, organize documents, calendar, and track claims.
• Ability to communicate effectively with partners, team members, management, and others.
• Ability to develop and leverage relationships with management and team members to gain support and achieve results, with attention paid to conflicting priorities.
• Ability to support and consult with management and team members in the administration, interpretation and application of organization policies and procedures.
• Ability to research and analyze information and make recommendations to effectively resolve problems or issues consistent with standards, practices/processes, policies, and State/Federal regulations.
• Ability to demonstrate leadership skills, professionalism, and a team-driven attitude.