Business Operations Specialist - Logistics &

KP Aviation , an international supplier and procurer of aftermarket aviation components and assets, is searching for the next key member of our team! The Business Operations Specialist is responsible for managing and optimizing key aspects of our business processes to ensure efficient order fulfillment and excellent customer service. The specialist coordinates business hour AOG orders, acts as an internal liaison between various departments, and handles external customer communication post-sale. Manage the orchestration of material shipments for business hour AOG orders in collaboration with operations.
Update and maintain the BOPS dashboard with accurate data and performance metrics.
Track and manage OTD performance, addressing any issues to ensure timely delivery.
Oversee the process for warranty claims and Return Merchandise Authorizations (RMAs), ensuring efficient resolution.
Knowledge of company policies and procedures.
Knowledge of general employment laws and compliance guidelines.
Knowledge of computer programs including Microsoft Office applications.
Skill in typing and general computer literacy.
Skill in problem solving and decision making/analysis.
Ability to be flexible, self-directed, and motivated.
Ability to maintain records, review documents for accuracy, organize documents, calendar, and track claims.
Ability to develop and leverage relationships with management and team members to gain support and achieve results, with attention paid to conflicting priorities.
Ability to support and consult with management and team members in the administration, interpretation and application of organization policies and procedures.
Ability to research and analyze information and make recommendations to effectively resolve problems or issues consistent with standards, practices/processes, policies, and State/Federal regulations.
All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability status, age, or other legally protected characteristic. Employment is based on qualifications, merit, and business need.