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- Tasks: Guide clients through personalised stretch sessions and provide exceptional customer service.
- Company: KOYO, a holistic health and wellness space blending science and social connection.
- Benefits: Competitive pay, store discounts, access to complimentary treatments, and a supportive team environment.
- Why this job: Join us to revolutionise health and wellness while making a real impact on clients' lives.
- Qualifications: Experience in body work, strong communication skills, and a passion for health and wellness.
- Other info: Flexible hours with opportunities for continuous professional development.
STRETCH THERAPIST AND FRONT OF HOUSE SUPPORT
Company description:
KOYO is a full-service holistic health and wellness space blending science, technology and social connection in one convenient location, with the aim of optimising results in accessible luxury. Our holistic approach covers a unique set of services such as cryotherapy, 1-1 assisted stretch therapy, contrast therapy (infrared sauna and cold plunge), red light therapy, recovery compression boots. The concept seeks to promote physical and mental fitness, while optimising rest and recovery, reducing stress and inflammation, increasing immunity and quality of sleep. Our mission is to revolutionise health and wellness through access to the most advanced technology and treatments, while inspiring individuals to efficiently optimise their health through a blend of science, education, and social connection.
Summary of the role:
The Stretch Therapist is responsible for delivering exceptional customer experiences and guiding our clients through a a series of personalized stretches and seeking feedback to optimize their experience. You will be required to also have a full understanding of KOYO’s services and a willingness to undertake specific training in each piece of equipment, assisted front of house during non-stretch (“gap”) hours, and to share your knowledge with customers in order to provide the optimal health and wellness journey.
List of duties:
· Guide each customer through their session, ensuring their comfort, enjoyment, and safety at all times.
· Proactively build a positive and personal relationship with each and every customer, making a concerted effort to remember their name and health concerns/goals.
· Promote and educate customers about 1-1 assisted stretching, ensuring customers are aware of the health benefits.
· Assist with studio outreach initiatives and events.
Front of House Support duties:
· Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.
· Greet patients into the space and giving them a tour if requested
· Ensuring all customers are provided with the relevant medical forms prior to treatment and ensuring these have been completed
· Opening and closing the studio – completing opening/closing daily checklists
Essential requirements:
- Previous Body Work Experience Level 3 certificate anatomy and physiology
- UK Right to Work
- Fluent in English
- Friendly and confident with people
- Passion and knowledge about physical and mental health, wellness and recovery.
- A willingness to promote and adhere to KOYO’s core values: integrity, communication, flexibility, compassion, and teamwork.
- Strong customer service and troubleshooting skills
- Excellent communication skills
- Sales
- Organised and able to multi-task
- Strong time management
- Able to commute to Richmond
- Flexibility and understanding of the unique requirements of a new start-up.
Preferred education and experience:
· One year in the health, wellness, and/or fitness sector.
· Qualifications is a bonus but not essential
Rate and Key info:
- Compensation: Stretch Rate up to £18 p/hr + Commission incentives / up to £13 for Front of House support duties during "gap" hours.
- Location: Richmond upon Thames
- Hours: Up to 24 hrs per week (including weekends and flexible hours)
- Additional Benefits: A supportive team environment & continuous CPD
Job Type: Freelance
Pay: £13.00-£18.00 per hour
Benefits:
- Store discount
- Access to complimentary treatments
Work Location: In person
Stretch Therapist & Front of House Support employer: KOYO WELLNESS LIMITED
Contact Detail:
KOYO WELLNESS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stretch Therapist & Front of House Support
✨Tip Number 1
Get to know KOYO's services inside out! Familiarise yourself with the different treatments and how they benefit clients. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for health and wellness.
✨Tip Number 2
Practice your people skills! As a Stretch Therapist and Front of House Support, you'll be interacting with clients all day. Role-play with friends or family to get comfortable with greeting customers, guiding them through sessions, and building those personal connections.
✨Tip Number 3
Don’t forget to showcase your flexibility and teamwork! In a start-up environment like KOYO, being adaptable is key. Share examples from your past experiences where you’ve worked well in a team or adapted to changes quickly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the KOYO team. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Stretch Therapist & Front of House Support
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for health and wellness shine through! We want to see how much you care about helping others optimise their physical and mental fitness.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Stretch Therapist role. Highlight any relevant body work experience or customer service skills that make you a great fit for us!
Be Personable: Remember, we’re all about building relationships at KOYO. Use a friendly tone in your application and share any experiences where you've connected with clients or customers. It’ll help us see how you’d fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with KOYO.
How to prepare for a job interview at KOYO WELLNESS LIMITED
✨Know Your Stuff
Familiarise yourself with KOYO's services and the benefits of assisted stretching. Be ready to discuss how these treatments can help clients achieve their health goals. Showing that you understand the science behind the services will impress your interviewers.
✨Show Your People Skills
As a Stretch Therapist, you'll be working closely with clients. Practice your communication skills and think of examples where you've built positive relationships in previous roles. Being friendly and confident will help you stand out!
✨Demonstrate Your Passion
KOYO values a passion for health and wellness. Share your personal experiences or interests in this field during the interview. Whether it's a fitness journey or a wellness practice, let them see your enthusiasm for helping others.
✨Prepare for Practical Scenarios
Think about how you would handle various situations, like a client feeling uncomfortable during a session or needing assistance at the front desk. Being prepared with practical solutions shows that you're proactive and ready for the role.
