Stretch Therapist & Front of House Support (Richmond)

KOYO is a full-service holistic health and wellness space blending science, technology and social connection in one convenient location, with the aim of optimising results in accessible luxury. Our holistic approach covers a unique set of services such as cryotherapy, 1-1 assisted stretch therapy, contrast therapy (infrared sauna and cold plunge), red light therapy, recovery compression boots. The concept seeks to promote physical and mental fitness, while optimising rest and recovery, reducing stress and inflammation, increasing immunity and quality of sleep. Our mission is to revolutionise health and wellness through access to the most advanced technology and treatments, while inspiring individuals to efficiently optimise their health through a blend of science, education, and social connection.

The Stretch Therapist is responsible for delivering exceptional customer experiences and guiding our clients through a series of personalised stretches and seeking feedback to optimise their experience. You will be required to also have a full understanding of KOYO's services and a willingness to undertake specific training in each piece of equipment, assist front of house during non-stretch (gap) hours, and share your knowledge with customers in order to provide the optimal health and wellness journey.

List of duties:

• Guide each customer through their session, ensuring their comfort, enjoyment, and safety at all times.
• Proactively build a positive and personal relationship with each and every customer, making a concerted effort to remember their name and health concerns/goals.
• Promote and educate customers about 1-1 assisted stretching, ensuring customers are aware of the health benefits.
• Assist with studio outreach initiatives and events.

Front of House Support duties:

• Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use.
• Maintain a high level of cleanliness through the studio including reception and restrooms.
• Greet patients into the space and give them a tour if requested.
• Ensure all customers are provided with the relevant medical forms prior to treatment and ensure these have been completed.
• Open and close the studio - completing opening/closing daily checklists.

Essential requirements:

• Previous Body Work Experience.
• Level 3 certificate in anatomy and physiology.
• UK Right to Work.
• Fluent in English.
• Friendly and confident with people.
• Passion and knowledge about physical and mental health, wellness and recovery.
• A willingness to promote and adhere to KOYO's core values: integrity, communication, flexibility, compassion, and teamwork.
• Strong customer service and troubleshooting skills.
• Excellent communication skills.
• Sales skills.
• Organised and able to multi-task.
• Strong time management.
• Able to commute to Richmond.
• Flexibility and understanding of the unique requirements of a new start-up.

Preferred education and experience:

• One year in the health, wellness, and/or fitness sector. Qualifications are a bonus but not essential.

Rate and Key info:

• Compensation: Stretch Rate up to £18 p/hr + Commission incentives / up to £13 for Front of House support duties during gap hours.
• Location: Richmond upon Thames.
• Hours: Up to 24 hrs per week (including weekends and flexible hours).
• Additional Benefits: A supportive team environment & continuous CPD.

Job Type: Freelance

Pay: £13.00-£18.00 per hour

Benefits: Store discount, Access to complimentary treatments

Work Location: In person