At a Glance
- Tasks: Support daily operations, create engaging content, and enhance customer experience.
- Company: Fast-growing wellness brand focused on premium products and modern lifestyle.
- Benefits: Hands-on experience in a dynamic startup environment with growth potential.
- Other info: Enjoy a variety of responsibilities and grow alongside the business.
- Why this job: Join a creative team and make a real impact in the wellness industry.
- Qualifications: Organised, ambitious, and ready to take initiative in various tasks.
The predicted salary is between 25000 - 35000 € per year.
KOVE is a fast-growing wellness and outdoor living brand specialising in premium ice baths, saunas, and recovery products. We’re building a modern lifestyle brand within the home wellness space, combining high-quality products with clean design, strong branding, and a customer-first experience. We’re now looking for an ambitious, organised, and creative person to join us in a broad role supporting the day-to-day growth of the business. This role would suit someone early in their career who wants genuine hands-on experience across e-commerce, content, operations, customer experience, and brand building within a startup environment.
The Role
You’ll work closely with the founder across multiple areas of the business, helping support both the operational and creative side of KOVE as we continue to grow. No two days will look exactly the same. One day you might be helping create social content or writing a blog post, the next you could be coordinating customer deliveries, updating product pages, or improving internal processes. This is a role for someone who enjoys variety, takes initiative, and wants to grow with the business long term.
Responsibilities
- Customer Experience
- Responding to customer enquiries via email
- Assisting customers with orders, deliveries, and product questions
- Helping resolve issues in a calm and professional way
- Monitoring reviews and customer feedback
- Operations Support
- Creating shipping labels and coordinating with our warehouse/3PL
- Helping monitor deliveries and courier issues
- Supporting day-to-day operational organisation
- Assisting with internal systems and processes as the business scales
- Content
Operations & Content Lead employer: Kove
KOVE is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a meaningful impact in the wellness and outdoor living sector. With a focus on employee growth, you will gain hands-on experience across various functions, from e-commerce to content creation, all while working closely with the founder in a supportive startup environment. Located in a vibrant area, KOVE offers a unique opportunity to be part of a brand that prioritises quality, creativity, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Content Lead
✨Tip Number 1
Network like a pro! Reach out to people in the wellness and outdoor living space on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your creativity! When you get the chance, share your ideas for content or operations during interviews. We love seeing how candidates think outside the box.
✨Tip Number 3
Be proactive! If you spot something on our website that could be improved or have ideas for social content, mention it. It shows you're genuinely interested in KOVE and ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love when candidates take that extra step to connect with us directly.
We think you need these skills to ace Operations & Content Lead
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let us know why you're excited about the wellness and outdoor living space. Share any personal experiences or interests that connect you to our brand, KOVE. This will help us see your genuine enthusiasm for the role!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with the diverse responsibilities of the Operations & Content Lead role.
Be Creative in Your Content:Since this role involves content creation, don’t hesitate to showcase your creativity! Whether it’s a unique blog idea or a fresh approach to social media, let us see your innovative side in your application.
Keep It Professional Yet Personal:While we love a friendly tone, remember to maintain professionalism in your written application. Balance your personality with a clear demonstration of your skills and how you can contribute to KOVE's growth.
How to prepare for a job interview at Kove
✨Know the Brand Inside Out
Before your interview, dive deep into KOVE's products and values. Familiarise yourself with their premium ice baths, saunas, and recovery products. This will not only show your genuine interest but also help you discuss how your skills can contribute to their customer-first experience.
✨Showcase Your Organisational Skills
Since this role involves a mix of operations and content, be ready to share examples of how you've successfully managed multiple tasks or projects. Highlight any experience you have in coordinating deliveries or improving processes, as this will resonate well with what they’re looking for.
✨Emphasise Your Creative Side
KOVE is after someone who can support both the operational and creative aspects of the business. Prepare to discuss any relevant content creation experience, whether it’s writing blog posts or creating social media content. Bring along samples if you can!
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your enthusiasm for the role. Inquire about their future plans for product development or how they measure customer satisfaction. This demonstrates your long-term interest in growing with the company.
