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For Companies At a Glance
- Tasks: Monitor and audit debt collection partners to ensure fair consumer outcomes.
- Company: Equifax is a leader in the debt recovery industry, committed to fair consumer treatment.
- Benefits: Enjoy flexible work options, generous holiday, and perks like gym memberships and discounts.
- Why this job: Join a dynamic team making a real impact on consumer fairness and compliance.
- Qualifications: Experience in consumer environments and call quality review is essential.
- Other info: Opportunity for personal development with global learning resources.
The predicted salary is between 36000 - 60000 £ per year.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. We are looking for a Conduct & Oversight Auditor to join our Nottingham TDX Group. In this role you will work within the Third Party Conduct & Oversight team and will conduct 1st line call monitoring and assurance of our debt collection partners for our customers. You will also maintain appropriate monitoring activities across the Debt Collection Agencies (DCAs) to help ensure consumers get fair outcomes by monitoring and enforcing contractual obligations and/or regulatory requirements.
About TDX Group - An Equifax Company: We’ve been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence. We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.
What you’ll do:
- Develop and deliver a range of conduct monitoring and audit activity against a range of regulatory, client and quality outcomes.
- Manage internal stakeholder and external client expectations to ensure regulatory compliance and customer excellence standards are audited and managed sufficiently.
- Manage investigations into supplier related consumer complaints to understand root cause and required mitigation.
- Owner of reporting and actions.
- Develop and track agency performance to continuously improve the levels of agency quality and consumer treatment.
- Design, implement and track progress against key conduct risks at an agency level.
- Be flexible and from time-to-time may be required to work outside core business hours.
What experience you need:
- Comprehensive experience in a consumer environment and Treating Customers Fairly.
- Detailed understanding of reviewing call quality and able to articulate findings.
- Experience of gathering data from various internal and external sources.
- Experience of managing stakeholder requirements and expectations.
- Experience in Microsoft / G-suite applications.
The Perks of being an Equifax Employee: We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more! We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location: GBR-Nottingham
Function: Function - Fulfillment / Operations
Schedule: Full time
Conduct & Oversight Auditor employer: Kount
Contact Detail:
Kount Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct & Oversight Auditor
✨Tip Number 1
Familiarise yourself with the regulatory landscape surrounding debt collection and consumer rights. Understanding the key regulations will not only help you in interviews but also demonstrate your commitment to ensuring fair outcomes for consumers.
✨Tip Number 2
Network with professionals in the debt recovery and auditing sectors. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Equifax.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed stakeholder expectations in previous roles. Being able to articulate your experience in handling complex situations will set you apart during the interview process.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive improvements in past roles. Highlighting your ability to track performance and implement changes based on findings will resonate well with the hiring team.
We think you need these skills to ace Conduct & Oversight Auditor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Conduct & Oversight Auditor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your comprehensive experience in a consumer environment and your understanding of Treating Customers Fairly. Provide specific examples of how you've managed stakeholder expectations and conducted quality reviews.
Showcase Analytical Skills: Since the role involves monitoring and auditing, make sure to demonstrate your analytical skills. Mention any experience you have with data gathering and reporting, as well as your proficiency in Microsoft or G-suite applications.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the role but also outlines how your skills and experiences make you a perfect fit for Equifax. Be sure to convey your enthusiasm for contributing to fair consumer treatment and regulatory compliance.
How to prepare for a job interview at Kount
✨Understand the Role
Make sure you have a clear understanding of what a Conduct & Oversight Auditor does. Familiarise yourself with the responsibilities outlined in the job description, especially around call monitoring and regulatory compliance.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in consumer environments and how it relates to treating customers fairly. Be ready to provide specific examples of how you've managed stakeholder expectations or conducted audits.
✨Demonstrate Analytical Skills
Since the role involves gathering data and tracking agency performance, be prepared to discuss your analytical skills. You might want to share instances where you've used data to drive improvements or resolve issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the Conduct & Oversight team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
