At a Glance
- Tasks: Lead exciting cloud projects and ensure successful delivery for global contact centres.
- Company: Join Koud, a forward-thinking company in the tech industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Embrace a culture of continuous improvement and innovation.
- Why this job: Make a real impact in a dynamic environment while collaborating with international teams.
- Qualifications: Proven project management experience and strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
Koud is looking for a CCS Cloud Project Manager to work with one of our clients. CCS stands for Contact Center Services which delivers a telephony system and add-on services to company contact centers around the globe.
Responsibilities:
- Establish clear ownership of project tasks across specialist and management teams, ensuring availability of required tools, support and timely feedback to enable project success.
- Coordinate and facilitate end-to-end delivery of project objectives, including planning, scheduling, monitoring and execution of design, implementation, testing and rollout activities for Contact Center Services.
- Track project progress against scope, schedule and quality baselines, ensuring milestones, deadlines and budget targets are achieved.
- Identify, assess and resolve project issues and risks, proactively reporting status, risks and dependencies to management and stakeholders.
- Define and enforce project policies, methodologies and governance standards across all project activities.
- Lead regular stakeholder meetings, ensuring alignment with business needs, requirements and expectations throughout the project lifecycle.
- Collaborate with development and support teams to maintain product knowledge and ensure accurate, consistent communication between all stakeholders.
- Create and maintain all project documentation, including project charter, plans, milestone documentation, status reports and risk management logs, ensuring proper distribution to relevant audiences.
- Validate Contact Center service implementation against agreed specifications, ensuring compliance with security, performance and quality standards.
- Coordinate user acceptance testing (UAT) with business stakeholders and service providers.
- Manage and monitor subcontractors and third parties to ensure adherence to budget, quality standards and delivery timelines.
- Drive scope and change management processes, including evaluation and approval of project changes and exceptions.
- Support operational readiness by organizing customer training, aligning it with business goals, and ensuring successful handover to operations and stakeholders.
- Remove project impediments, protect the team from external distractions, and maintain delivery focus and engagement.
- Capture and document lessons learned to support continuous improvement and future project delivery.
Requirements:
- Experience in working with international teams in a multicultural environment.
- Experience in complex technical solutions.
- Strong experience as Project Manager.
- Proven PMI, IPMA or PRINCE2 experience.
- ITIL V4 or higher experience.
- Agile certificate or experienced.
- English Fluent.
- Strong communication skills with ability to align stakeholders and ensure clear information flow.
- Project management experience including planning, scheduling, budgeting, scope and risk control.
- Ability to coordinate teams, delegate tasks effectively, and ensure accountability for delivery.
- Customer-focused mindset with experience managing expectations and service quality.
- Strong analytical and problem-solving skills to identify issues and drive solutions.
- High attention to quality, accuracy, and continuous improvement.
- Ability to adapt to changing priorities and make sound decisions in dynamic environments.
- Strong planning and organizational skills to manage timelines, resources, and priorities.
- Demonstrated accountability and commitment to delivering results.
CCS Cloud Project Manager in London employer: Koud
At Koud, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a CCS Cloud Project Manager, you will benefit from our commitment to employee growth through continuous training and development opportunities, while working in a multicultural environment that values diversity and inclusivity. Our focus on meaningful projects and a supportive team atmosphere ensures that your contributions are recognised and rewarded, making Koud an ideal place for those seeking a fulfilling career in project management.
StudySmarter Expert Advice🤫
We think this is how you could land CCS Cloud Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a CCS Cloud Project Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your project management skills, especially in cloud services. Engage with relevant content and connect with industry professionals to increase your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to project management and cloud services. Be ready to share specific examples of how you've tackled challenges in past projects, as this will show your problem-solving skills and experience.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to join our team. Plus, it gives you a better chance of being noticed by our hiring managers.
We think you need these skills to ace CCS Cloud Project Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CCS Cloud Project Manager role. Highlight your project management experience, especially in multicultural environments and complex technical solutions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage projects, coordinate teams, and communicate effectively with stakeholders.
Showcase Relevant Certifications:If you've got certifications like PMI, IPMA, PRINCE2, or Agile, make sure they’re front and centre in your application. These qualifications are key for us, so don’t be shy about flaunting them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Koud
✨Know Your Project Management Frameworks
Make sure you brush up on your knowledge of PMI, IPMA, and PRINCE2 methodologies. Be ready to discuss how you've applied these frameworks in past projects, especially in a multicultural environment. This will show that you understand the standards expected in project management.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully aligned stakeholders in previous projects. Think about times when you facilitated meetings or resolved conflicts, and be ready to share those stories during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in project management and how you overcame them. Highlight your analytical skills and provide concrete examples of how you identified issues and implemented solutions to keep projects on track.
✨Understand the Importance of User Acceptance Testing
Familiarise yourself with the UAT process and be ready to explain how you've coordinated testing in the past. Discuss how you ensured compliance with specifications and quality standards, as this will demonstrate your attention to detail and commitment to delivering results.
