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- Tasks: Provide on-site support for users and manage IT systems in a dynamic financial environment.
- Company: Join a leading financial institution with a global presence and diverse services.
- Benefits: Competitive salary, professional growth, and a collaborative team atmosphere.
- Other info: Great opportunity to work in a fast-paced, supportive environment with career advancement.
- Why this job: Be the tech hero who ensures smooth operations and enhances user experiences.
- Qualifications: IT support experience and familiarity with Active Directory and Office 365.
The predicted salary is between 28800 - 43200 £ per year.
Koud is looking for a Desktop Support Engineer to work with one of our clients. Our client is a large financial institution with a strong presence in both local and international markets. They offer a wide range of financial services, including advisory on capital markets transactions, mergers and acquisitions, and the structuring of financial products for corporations, financial institutions, funds, governments, and individual investors.
Responsibilities:
- Provide on-site support for end users (hardware, software, network, devices);
- Administer and manage Active Directory (users, groups, computers);
- Manage Office 365 (user accounts, groups, license assignments);
- Perform basic Microsoft Intune tasks (device management, user/group administration);
- Take care of asset management (laptops, monitors, cables, accessories);
- Keep the office organized: moving monitors/computers, setting up desks, checking cabling, and ensuring everything works smoothly;
- Collaborate with the IT team to improve processes and ensure users have the best support experience.
Required Skills:
- IT support experience;
- Experience with Active Directory (users, groups, computers);
- Experience with Office 365 (licenses, users, groups);
- Exposure to Microsoft Intune (at least basic user/device management);
- Hands-on profile: comfortable troubleshooting, organizing equipment, moving devices, plugging cables, etc;
- Strong communication skills and a proactive, problem-solving attitude;
- Fluent English is required, Portuguese and Spanish are a plus.
Nice to have:
- Experience in a financial services environment;
- Familiarity with asset management tools;
- Knowledge of video conferencing and collaboration tools.
Desktop Support Engineer employer: Koud
Contact Detail:
Koud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Desktop Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills, especially around Active Directory and Office 365. We recommend setting up mock interviews with friends or using online platforms to practice your responses to common IT support questions.
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, highlight specific instances where you successfully troubleshot issues or improved processes. This will demonstrate your proactive attitude and problem-solving skills that are crucial for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and skills relevant to the Desktop Support Engineer role. We want to see how your background aligns with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Use your cover letter to showcase your problem-solving attitude and communication skills. Tell us why you're excited about working with a large financial institution and how you can contribute to their success.
Showcase Your Technical Skills: Be specific about your experience with Active Directory, Office 365, and Microsoft Intune. We love seeing concrete examples of how you've used these tools in past roles, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Koud
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Active Directory, Office 365, and Microsoft Intune. Be ready to discuss your hands-on experience with troubleshooting and managing devices, as this will show you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific scenarios where you had to think on your feet or collaborate with a team to resolve a problem. This will highlight your proactive attitude and strong communication skills.
✨Understand the Financial Services Landscape
Familiarise yourself with the basics of the financial services industry. Knowing how your role as a Desktop Support Engineer fits into the bigger picture can impress interviewers and demonstrate your interest in the company’s operations.
✨Be Organised and Professional
Since the role involves asset management and keeping the office organised, show that you have a methodical approach. Bring a notepad or device to jot down important points during the interview, and be prepared to discuss how you would manage equipment and ensure everything runs smoothly.