At a Glance
- Tasks: Lead exciting cloud projects and ensure successful delivery for global contact centres.
- Company: Join Koud, a forward-thinking company in the tech industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Embrace a culture of continuous improvement and innovation.
- Why this job: Make a real impact in a dynamic environment while collaborating with international teams.
- Qualifications: Proven project management experience and strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
Koud is looking for a CCS Cloud Project Manager to work with one of our clients. CCS stands for Contact Center Services which delivers a telephony system and add-on services to company contact centers around the globe.
Responsibilities
- Establish clear ownership of project tasks across specialist and management teams, ensuring availability of required tools, support and timely feedback to enable project success.
- Coordinate and facilitate end-to-end delivery of project objectives, including planning, scheduling, monitoring and execution of design, implementation, testing and rollout activities for Contact Center Services.
- Track project progress against scope, schedule and quality baselines, ensuring milestones, deadlines and budget targets are achieved.
- Identify, assess and resolve project issues and risks, proactively reporting status, risks and dependencies to management and stakeholders.
- Define and enforce project policies, methodologies and governance standards across all project activities.
- Lead regular stakeholder meetings, ensuring alignment with business needs, requirements and expectations throughout the project lifecycle.
- Collaborate with development and support teams to maintain product knowledge and ensure accurate, consistent communication between all stakeholders.
- Create and maintain all project documentation, including project charter, plans, milestone documentation, status reports and risk management logs, ensuring proper distribution to relevant audiences.
- Validate Contact Center service implementation against agreed specifications, ensuring compliance with security, performance and quality standards.
- Coordinate user acceptance testing (UAT) with business stakeholders and service providers.
- Manage and monitor subcontractors and third parties to ensure adherence to budget, quality standards and delivery timelines.
- Drive scope and change management processes, including evaluation and approval of project changes and exceptions.
- Support operational readiness by organizing customer training, aligning it with business goals, and ensuring successful handover to operations and stakeholders.
- Remove project impediments, protect the team from external distractions, and maintain delivery focus and engagement.
- Capture and document lessons learned to support continuous improvement and future project delivery.
Requirements
- Experience in working with international teams in a multicultural environment.
- Experience in complex technical solutions.
- Strong experience as Project Manager.
- Proven PMI, IPMA or PRINCE2 experience.
- ITIL V4 or higher experience.
- Agile certificate or experienced.
- English Fluent.
- Strong communication skills with ability to align stakeholders and ensure clear information flow.
- Project management experience including planning, scheduling, budgeting, scope and risk control.
- Ability to coordinate teams, delegate tasks effectively, and ensure accountability for delivery.
- Customer-focused mindset with experience managing expectations and service quality.
- Strong analytical and problem-solving skills to identify issues and drive solutions.
- High attention to quality, accuracy, and continuous improvement.
- Ability to adapt to changing priorities and make sound decisions in dynamic environments.
- Strong planning and organizational skills to manage timelines, resources, and priorities.
- Demonstrated accountability and commitment to delivering results.
CCS Cloud Project Manager employer: Koud
At Koud, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a CCS Cloud Project Manager, you will benefit from our commitment to employee growth through continuous training and development opportunities, all while working in a multicultural environment that values diversity and inclusion. Our focus on meaningful projects and a supportive team atmosphere ensures that your contributions are recognised and rewarded, making Koud an ideal place for those seeking a fulfilling career in project management.
StudySmarter Expert Advice🤫
We think this is how you could land CCS Cloud Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a CCS Cloud Project Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their Contact Center Services and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your project management skills during interviews. Be ready to discuss specific examples of how you've successfully managed complex projects, tackled risks, and led teams. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace CCS Cloud Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CCS Cloud Project Manager role. Highlight your project management experience, especially in multicultural environments and complex technical solutions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage projects effectively and communicate with stakeholders. We love a good story!
Showcase Your Certifications:Don’t forget to mention your PMI, IPMA, or PRINCE2 certifications, as well as any Agile or ITIL qualifications. These are key to showing us you have the right background for the job. Make them stand out in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Koud
✨Know Your Project Management Frameworks
Make sure you brush up on your knowledge of PMI, IPMA, PRINCE2, and ITIL V4. Be ready to discuss how you've applied these methodologies in past projects, as this will show your potential employer that you can hit the ground running.
✨Showcase Your Communication Skills
As a CCS Cloud Project Manager, you'll need to align various stakeholders. Prepare examples of how you've successfully communicated complex information to different audiences. This will demonstrate your ability to keep everyone on the same page.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle specific project challenges, such as managing risks or dealing with scope changes. Think of real-life examples where you've navigated these situations successfully, as this will highlight your problem-solving skills.
✨Demonstrate Your Customer-Focused Mindset
Be ready to discuss how you've managed client expectations and ensured service quality in previous roles. Highlighting your customer-centric approach will resonate well with the interviewers, as it aligns with their focus on delivering top-notch Contact Center Services.
