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- Tasks: Supervise airport operations and ensure smooth check-in for passengers.
- Company: Join Asiana Airlines at Heathrow Airport, a leader in the travel industry.
- Benefits: Flexible part-time hours, competitive salary, and a dynamic work environment.
- Why this job: Be part of a vibrant team and enhance your customer service skills in aviation.
- Qualifications: Experience in travel or airline industry, strong communication skills, and attention to detail.
- Other info: Immediate start available with opportunities for renewal every six months.
KOTRA London provides recruitment services to companies based in the UK and South Korea. Our client, Asiana Airlines, is recruiting Airport Service Agents to join their business in the UK.
Location: Heathrow Airport (TW19 7LN)
Main Duties and Responsibilities:- Supervise and liaise with ground handlers and airport teams to ensure on-time flight operation.
- Check customers' travel documents together with relevant identification to ensure compliance with governing bodies.
- Check customers into airline systems adhering to policies and procedures, issuing boarding passes and bag tags, and identifying and processing dangerous goods.
- Manage overall airport service in case of flight disruptions, mis-connections, and other passenger-related disruptions.
- Manage cargo operations.
- Ability to work as part of a team.
- Diligent attention to detail.
- Aptitude for working with a variety of information technology.
- Good problem-solving skills.
- Ability to multi-task with accuracy under pressure.
- Computer literate with strong Microsoft Excel, PowerPoint, and Word skills.
- Good communication skills and telephone manner.
- Fluency in oral and written English.
- Speaking Korean and knowledge of Korean culture would be an advantage.
- A full 5-year work/unemployment/education history.
- Visa: Work Visa/Holders of a Visa that allows them to work legally in the UK. A copy of ID and Visa will be requested before the interview.
- Address: London Heathrow Airport, Terminal 2, TW6 1EW.
- Salary: Negotiable.
- Recruitment: Part-Time.
- Working hours: 6 hours/day, 5 days a week.
- Schedule: Shift work.
- Recruitment period: 1-DEC-2025 ~ 31-MAY-2026, renewable every 6 months.
- Recruitment due date: Immediate start.
Please apply by email and send your CV and a cover letter (including salary expectation) before 19 November 2025. Please note only successful candidates will be contacted for an interview.
- 1st: Document review (Please forward your CV and a covering letter).
- 2nd: Face-to-face interview (comprehensive evaluation of skills required for job performance through interview and foreign language evaluation). Interview candidates will be notified individually only to those who pass the document screening.
Language: Korean (required), English (required)
Work Location: In person
Airport Service Agent in London employer: KOTRA
Contact Detail:
KOTRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Service Agent in London
✨Tip Number 1
Get to know the company! Research Asiana Airlines and their values. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. We can even help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Dress the part! First impressions matter, especially in the airline industry. Make sure you look professional and polished when you show up for your interview at Heathrow.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Airport Service Agent in London
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your experience in the airline or travel industry. We want to see how your skills match the role of Airport Service Agent, so don’t hold back on showcasing relevant experiences!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Asiana Airlines. Be sure to mention your attention to detail and problem-solving skills, as these are key for the role.
Show Off Your Tech Skills: Since the job requires good IT skills, make sure to mention your proficiency with Microsoft Excel, PowerPoint, and Word in both your CV and cover letter. We love seeing candidates who are tech-savvy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated throughout the process!
How to prepare for a job interview at KOTRA
✨Know Your Stuff
Before the interview, make sure you’re familiar with Asiana Airlines and their operations. Brush up on your knowledge of the airline industry, especially any recent news or changes that might affect airport services. This shows your genuine interest and helps you stand out.
✨Showcase Your Skills
Highlight your experience in the travel or airline industry during the interview. Be ready to discuss specific examples where you've demonstrated attention to detail, problem-solving skills, and your ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Your Communication
Since good communication is key for an Airport Service Agent, practice speaking clearly and confidently. If you speak Korean, be prepared to demonstrate your fluency. You might even want to role-play common scenarios you could face at the airport to show how you’d handle them.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you’ll be working in a customer-facing role, looking polished will reflect your understanding of the job's requirements and the importance of representing the airline well.