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- Tasks: Lead a team to deliver exceptional customer experiences and manage store operations.
- Company: Join Kotn, a socially conscious brand redefining retail with quality and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a mission-driven company making a positive impact in the fashion industry.
- Qualifications: 1-2 years in a leadership role; retail experience and basic Excel skills required.
- Other info: Ideal for those passionate about customer service and brand values.
The predicted salary is between 28800 - 43200 £ per year.
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal.
What You’ll Be Working On:
- Customer Experience & Service: Customer-facing every day; provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customised experience.
- Collaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising setup.
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level.
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalise the in-store experience loop.
- Leverage reporting to provide value in merchandising and store changes, driving positive sales.
- Resolving CEOs in a timely manner in line with Kotn customer experience guidelines.
- Operations: Perform managerial duties including closing, opening and standing in for Market Manager when needed.
- Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimising stock room set-up and organisation.
- Take initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experience.
- Supervise professional inventory counts as required.
- Visual Merchandising: Lead execution of window installs and takedowns in alignment with corporate Campaign Direction.
- Take ownership of merchandise presentation and maintenance to represent the brand vision and maximise revenue in accordance to visual guidelines.
- Maintain physical store cleanliness and organisation to provide a safe and comfortable shopping environment.
- Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low.
What You’ll Bring:
- Integrity: Be the face of the brand; maintain authenticity, live and communicate the Kotn values and ethos.
- Communication: Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.
- Adaptability: Optimistically acclimates to environments of change whether through process, industry or organisational.
- Collaboration: Contributes to an environment that supports transparency and cooperation among others.
Additional Requirements:
- 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment.
- Previous experience in operations and merchandise is a must.
- A diverse set of interests and skills.
- Must have basic knowledge of Microsoft Excel.
Store Team Leader - Retail Customer Experience employer: Kotn
Contact Detail:
Kotn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Team Leader - Retail Customer Experience
✨Tip Number 1
Familiarise yourself with Kotn's brand values and ethos. As a Store Team Leader, you'll be the face of the brand, so understanding their commitment to sustainability and social impact will help you resonate with the company's mission during interviews.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills in a retail environment. Highlight specific instances where you've improved customer experience or streamlined operations, as these are key aspects of the role.
✨Tip Number 3
Demonstrate your adaptability by discussing how you've successfully navigated changes in a retail setting. This could include adjusting to new processes or responding to shifts in customer preferences, which is crucial for the dynamic nature of this position.
✨Tip Number 4
Show your collaborative spirit by preparing to discuss how you've worked with teams in the past. Emphasise your ability to communicate effectively and support transparency, as these qualities are essential for fostering a positive work environment at Kotn.
We think you need these skills to ace Store Team Leader - Retail Customer Experience
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Kotn is looking for in a Store Team Leader. Pay attention to the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, leadership, and retail operations. Use specific examples that demonstrate your ability to provide excellent customer experiences and manage inventory effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and its values. Mention your understanding of Kotn's mission and how you can contribute to their customer experience and operational goals.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your communication skills by using clear and concise language. Tailor your tone to reflect the upbeat and customer-focused ethos of Kotn, ensuring you convey your ideas effectively.
How to prepare for a job interview at Kotn
✨Showcase Your Customer Experience Skills
Since the role focuses heavily on providing a best-in-class customer experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to create upbeat and customised experiences.
✨Demonstrate Leadership Qualities
As a Store Team Leader, you'll need to exhibit strong leadership skills. Discuss your previous leadership experiences, particularly in retail, and how you motivated your team to achieve goals. Be ready to explain how you would handle managerial duties and support your Market Manager.
✨Emphasise Adaptability
Kotn values adaptability, so be sure to discuss times when you've successfully acclimatised to changes in your work environment. This could include changes in processes or shifts in customer demands. Show that you're open to new ideas and can thrive in dynamic situations.
✨Prepare for Operational Questions
Given the operational responsibilities of the role, brush up on your knowledge of inventory management and merchandising. Be ready to discuss how you've implemented efficient processes in the past and how you would approach these tasks at Kotn.