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- Tasks: Lead a team to deliver exceptional customer experiences and manage store operations.
- Company: Join Kotn, a socially conscious brand redefining retail with quality and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of a mission-driven company making a positive impact in the fashion industry.
- Qualifications: 1-2 years in retail leadership; experience in operations and merchandising required.
- Other info: Ideal for those passionate about sustainability and customer service.
The predicted salary is between 30000 - 42000 £ per year.
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal.
What You’ll Be Working On:
- Customer Experience & Service: Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience. Collaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising setup. Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level. Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop. Leverage reporting to provide value in merchandising and store changes, driving positive sales. Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines.
- Operations: Perform managerial duties including closing, opening and standing in for Market Manager when needed. Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization. Take initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experience. Supervise professional inventory counts as required.
- Visual Merchandising: Lead execution of window installs and takedowns in alignment with corporate Campaign Direction. Take ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guidelines. Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment. Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low.
What You’ll Bring:
- Integrity: Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos.
- Communication: Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.
- Adaptability: Optimistically acclimates to environments of change whether through process, industry or organizational.
- Collaboration: Contributes to an environment that supports transparency and cooperation among others.
Additional Requirements:
- ~1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment.
- ~ Previous experience in operations and merchandise is a must.
- ~ A diverse set of interests and skills.
- ~ Must have basic knowledge of Microsoft Excel.
RETAIL SHOWROOM SALES employer: Kotn
Contact Detail:
Kotn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RETAIL SHOWROOM SALES
✨Tip Number 1
Familiarise yourself with Kotn's brand values and ethos. Understanding their commitment to sustainability and social impact will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills in a retail environment. Highlight specific instances where you've improved customer experience or streamlined operations, as these are key aspects of the role.
✨Tip Number 3
Research current trends in visual merchandising and customer service within the retail industry. Being able to discuss innovative ideas during your interview can set you apart and show your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Kotn if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace RETAIL SHOWROOM SALES
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership roles. Emphasise any customer service achievements and operational skills that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of Kotn's values. Mention specific examples from your past roles that demonstrate your ability to lead a team and enhance customer satisfaction.
Showcase Your Communication Skills: In both your CV and cover letter, use clear and concise language. Highlight instances where you adapted your communication style to suit different audiences, as this is crucial for the role.
Highlight Your Adaptability: Provide examples of how you've successfully navigated change in previous roles. This could include adapting to new processes or leading a team through a transition, which will resonate well with Kotn's emphasis on adaptability.
How to prepare for a job interview at Kotn
✨Show Your Passion for Customer Experience
Kotn values best-in-class customer service, so be prepared to share examples of how you've provided exceptional customer experiences in the past. Highlight your ability to engage with customers and create a positive atmosphere.
✨Demonstrate Leadership Skills
Since this role involves managerial duties, discuss your previous leadership experiences. Share specific instances where you led a team, resolved conflicts, or improved processes, showcasing your ability to inspire and guide others.
✨Be Ready to Discuss Operations and Merchandising
With a focus on inventory management and visual merchandising, come equipped with knowledge about effective stock management and presentation techniques. Prepare to discuss how you've optimised operations in previous roles.
✨Emphasise Adaptability and Collaboration
Kotn seeks individuals who can adapt to change and work well with others. Be ready to provide examples of how you've successfully navigated changes in the workplace and collaborated with colleagues to achieve common goals.