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For Companies At a Glance
- Tasks: Lead a dynamic retail team, ensuring top-notch customer experiences and smooth operations.
- Company: Join Kotn, a socially conscious brand redefining everyday items with sustainability and style.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and a chance to make a social impact.
- Why this job: Be part of a passionate team that values authenticity, collaboration, and innovation in retail.
- Qualifications: 1-2 years in a leadership role; experience in retail operations and merchandising is essential.
- Other info: Ideal for those who thrive in fast-paced environments and love engaging with customers.
The predicted salary is between 28800 - 43200 £ per year.
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal.
What You’ll Be Working On:
- Customer Experience & Service
- Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
- Collaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising setup
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Leverage reporting to provide value in merchandising and store changes, driving positive sales
- Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines
- Operations
- Perform managerial duties including closing, opening and standing in for Market Manager when needed
- Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization
- Take initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experience
- Supervise professional inventory counts as required
- Visual Merchandising
- Lead execution of window installs and takedowns in alignment with corporate Campaign Direction
- Take ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guidelines
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low
What You’ll Bring:
- Integrity: Be the face of the brand; maintains authenticity, live and communicate the Kotn values and ethos
- Communication: Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities
- Adaptability: Optimistically acclimates to environments of change whether through process, industry or organizational
- Collaboration: Contributes to an environment that supports transparency and cooperation among others
Additional Requirements:
- 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment
- Previous experience in operations and merchandise is a must
- A diverse set of interests and skills
- Must have basic knowledge of Microsoft Excel
Retail employer: Kotn
Contact Detail:
Kotn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail
✨Tip Number 1
Familiarise yourself with Kotn's brand values and ethos. As a Retail Team Lead, you'll be the face of the brand, so understanding their commitment to sustainability and social impact will help you resonate with the company's mission during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where you improved customer experience or streamlined operations, as these are key aspects of the role.
✨Tip Number 3
Research current trends in retail and visual merchandising. Being able to discuss innovative ideas for product presentation and customer engagement will demonstrate your proactive approach and alignment with Kotn's vision.
✨Tip Number 4
Network with current or former employees of Kotn if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership roles. Emphasise any customer service achievements and operational skills that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and its values. Mention specific experiences that demonstrate your ability to provide excellent customer service and lead a team effectively.
Showcase Your Skills: In your application, clearly outline your skills in communication, adaptability, and collaboration. Provide examples of how you've successfully managed inventory or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kotn
✨Showcase Your Customer Service Skills
As a Retail Team Lead, you'll be the face of the brand. Be prepared to discuss your previous experiences in providing exceptional customer service and how you can create a positive shopping experience for customers.
✨Demonstrate Leadership Experience
Highlight your leadership skills by sharing specific examples of how you've managed teams or projects in a retail environment. Discuss any challenges you faced and how you overcame them to ensure smooth operations.
✨Familiarise Yourself with Kotn's Values
Understand Kotn's mission and values, especially their focus on sustainability and social impact. Be ready to explain how your personal values align with theirs and how you can contribute to their vision.
✨Prepare for Operational Questions
Since the role involves inventory management and operational duties, brush up on your knowledge of retail operations. Be ready to discuss your experience with stock management, merchandising, and any relevant software tools like Microsoft Excel.