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- Tasks: Support stockroom operations, manage inventory, and assist customers on the sales floor.
- Company: Join Kotn, a socially responsible brand redefining fashion with quality and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team making a positive impact in retail and customer experience.
- Qualifications: Previous retail experience preferred; strong organisational skills and attention to detail required.
- Other info: Flexible schedule needed, including weekends; must be able to lift heavy boxes.
The predicted salary is between 24000 - 36000 £ per year.
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Kotn is looking for a BOH (back-of-house) Associate to support the efficient operation of our store’s back-end processes. As an essential part of the Retail Operations team, you will ensure all inventory, deliveries, and stockroom activities are handled accurately and efficiently.
This is an exciting opportunity, integral to the growth and success of Kotn’s Retail Business.
What you’ll be working on:
- Stockroom & Logistics Operations (40%)
- Handle deliveries and shipments, including scheduling and tracking shipments
- Assist with the preparation of inventory audits and regular stock counts
- Ensure compliance with health, safety, and cleanliness standards in the stockroom and storage areas
- Monitor product quality, report damaged goods, and handle returns or defective products
- Receive, unpack, and organize merchandise
- Monitor and maintain the stockroom by organizing products and supplies
- Ensure timely and accurate restocking of merchandise on the sales floor
- Prepare merchandise for floor sets
- Supporting the Sales Floor (30%)
- Provide the sales team with quick and accurate information regarding stock availability
- Ensure products are available for customers when needed
- Run product from BOH to FOH to support customer purchases and restocking
- Be customer-focused, and prepared to support customer service and sales at all times
- Customer Experience & Service (30%)
- Provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
- Process cash operations with efficiency and accuracy
- Ensure products are available for customers when needed, running product from BOH to FOH to support customer purchases and restocking
- Visual Merchandising (30%)
- Execute early morning and late evening store merchandising
What you’ll bring:
- Strong ability to manage multiple tasks, organize stock, and meet deadlines efficiently.
- Excellent eye for detail when handling inventory to ensure accuracy in stock management.
- Collaborates well with others to maintain stockroom efficiency and ensure smooth coordination with the sales team.
- Ability to identify and resolve inventory discrepancies or stock issues quickly and effectively.
Additional Requirements:
- Previous experience in a retail or stockroom role (preferred)
- Ability to lift and carry heavy boxes, as required by company needs
- Basic computer skills for managing inventory systems
- Flexible schedule with weekend availability
Contact Detail:
Kotn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Of House Associate (Shoreditch)
✨Tip Number 1
Familiarise yourself with Kotn's brand values and mission. Understanding their commitment to sustainability and social impact will help you align your responses during interviews, showcasing your passion for their ethos.
✨Tip Number 2
Highlight any previous experience in stockroom or retail roles during your conversations. Be ready to discuss specific examples of how you've managed inventory or supported sales teams effectively in the past.
✨Tip Number 3
Demonstrate your organisational skills by preparing a brief plan on how you would manage stockroom operations efficiently. This proactive approach can impress interviewers and show your readiness for the role.
✨Tip Number 4
Be prepared to discuss how you handle customer interactions, especially in a fast-paced environment. Share examples of how you've provided excellent customer service in previous roles to highlight your suitability for the position.
We think you need these skills to ace Back Of House Associate (Shoreditch)
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Back Of House Associate position at Kotn. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Make sure your CV reflects your experience in retail or stockroom roles. Emphasise your ability to manage multiple tasks, attention to detail, and any previous experience with inventory management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and social impact, aligning with Kotn's values. Mention specific examples of how you've contributed to team efficiency or customer service in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Kotn
✨Show Your Organisational Skills
As a Back Of House Associate, you'll need to manage multiple tasks and keep the stockroom organised. Be prepared to discuss your previous experiences where you successfully handled inventory or logistics, highlighting your attention to detail and ability to meet deadlines.
✨Demonstrate Team Collaboration
This role requires working closely with the sales team. Share examples of how you've collaborated with others in past roles, focusing on how you contributed to a smooth operation and supported your colleagues in achieving common goals.
✨Emphasise Customer Service Experience
Even though this is a back-of-house position, customer service is still key. Be ready to talk about any customer-facing roles you've had and how you ensured a positive experience for customers, as this will show your understanding of the overall retail environment.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills, especially regarding inventory discrepancies or stock issues. Think of specific scenarios where you identified a problem and how you resolved it efficiently, demonstrating your proactive approach.