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For Companies At a Glance
- Tasks: Drive client growth and manage strategic relationships for embedded insurance solutions.
- Company: Kota, a forward-thinking company revolutionising insurance and retirement benefits.
- Benefits: Health insurance, pension contributions, WFH stipend, generous paid time off, and team offsites.
- Why this job: Join a rapidly growing team and make a real impact in the insurance industry.
- Qualifications: 2+ years in account management or customer success with strong relationship-building skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Kota
Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products - Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution - we’re making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe’s most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, Kota has raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and execs from Workday, Remote, Personio, OpenAI, and more.
The Role
We’re hiring an Account Manager to join our Embed team and own the post-launch success of our embedded partners. As we expand rapidly into new geographies and onboard increasingly complex enterprise clients, we need someone who can drive growth, strengthen relationships, and ensure our partners realise the full value of Kota Embed. In this role, you’ll manage a portfolio of enterprise and mid-market clients as their strategic commercial partner. You’ll drive expansion across new countries, deepen stakeholder relationships, and surface insights that shape our product and operational priorities. You’ll help define how we scale embedded insurance globally and build this function from the ground up. You’ll be joining at a moment of rapid momentum for Embed, where new clients, markets, and opportunities are coming online quickly - creating both challenge and real opportunity to drive meaningful impact.
Location: London / Dublin
What You’ll Do
- Drive Client Growth
- Expand client usage across new countries, product modules, and eligible populations.
- Build and maintain clear account plans, growth forecasts, and expansion roadmaps.
- Identify upsell or expansion triggers early and coordinate internally to execute them.
- Own Strategic Relationships
- Act as the primary point of contact for post-launch Embed clients.
- Build deep, multi-level relationships across client Product, Ops, and Commercial teams.
- Run structured QBRs that align stakeholders and drive long‑term partnership value.
- Manage Escalations & Delivery Health
- Own client‑level escalations (not consumer queries) and coordinate resolution across:
- Product Integrations
- Expansion & Benefits
- Embed Operations
- Communicate proactively and transparently with clients during issues or delays.
- Insights & Performance Tracking
- Monitor account performance across revenue, lives, satisfaction, and operational health.
- Surface trends, risks, and opportunities early - and translate them into clear action.
- Provide structured feedback to Product, Expansion, and Ops to inform roadmap and prioritisation.
- Champion the Voice of the Client
- Distil client feedback into actionable insights for the wider business.
- Help shape the Embed partnership model, client lifecycle, and expansion strategy as we scale.
About You
- 2+ years' experience in account management, partnerships, customer success, or a similar client‑facing role.
- Strong relationship‑building skills with confidence working with senior stakeholders.
- Commercially minded: comfortable with basic forecasting, identifying opportunities, and supporting commercial conversations.
- A proactive operator who thrives in fast‑paced, high‑growth settings and isn’t afraid to create clarity where none exists.
- Highly organised, structured, and calm under pressure – able to manage multiple clients at pace.
- Strong communicator who can simplify complexity for clients and internal stakeholders.
- Able to understand how API‑driven or embedded products work (no deep technical knowledge needed).
- Experience in health insurance, benefits, EOR/GP, or SaaS/fintech environments is a plus.
- We’re looking for someone who is energised by rapid growth, evolving client needs, and building in motion.
Our Values
- Have Integrity - We care deeply about our why and it won’t jeopardise our how.
- Care Deeply - Our products are our story, we look at the details, go the extra mile to delight customers.
- Own Your Ship - Ask why, do the work, get the data, solve the problem, be an owner.
- Raise the Bar - We continuously look to push past good enough expect more, move faster, and never stop raising your and the team’s standards.
- Play to Win - We exist because we decided to say no to the norm – now we do this every day.
Kota Benefits
- Health Insurance via Kota (€1,800 toward a plan of your choice)
- Workplace Pension with matched contributions up to 5% via Kota
- WFH stipend to support your home office
- Generous Paid Time Off – work hard and recharge fully
- Annual company‑wide offsite + dedicated team offsite
Embed Account Manager employer: kota.io
Contact Detail:
kota.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Embed Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. For Kota, understand their embedded insurance solutions and how they’re changing the game. This will help you stand out and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of an Account Manager at Kota. Highlight your relationship-building skills and your ability to drive client growth – these are key for success in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to Kota’s mission of making benefits more accessible.
We think you need these skills to ace Embed Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with Kota's mission to enhance benefits for modern workforces.
Showcase Your Relationship-Building Skills: We want to see how you’ve built strong relationships in previous roles. Share specific examples of how you've engaged with clients and stakeholders, especially in fast-paced environments.
Be Commercially Minded: Demonstrate your understanding of commercial growth. Include any experience you have with forecasting or identifying upsell opportunities, as this is key for driving client growth at Kota.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Kota!
How to prepare for a job interview at kota.io
✨Know Your Stuff
Before the interview, make sure you understand Kota's products, especially the Embed solution. Familiarise yourself with how embedded insurance works and think about how you can contribute to driving client growth and managing relationships effectively.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships in previous roles. Be ready to discuss how you’ve managed escalations and maintained client satisfaction, as this will be crucial for the Account Manager position.
✨Be Proactive and Solution-Oriented
Kota values proactive operators. Think of instances where you identified opportunities or solved problems before they escalated. Highlight your ability to create clarity in fast-paced environments during the interview.
✨Communicate Clearly
Practice simplifying complex ideas. You’ll need to communicate effectively with both clients and internal teams. Prepare to explain how you would distil client feedback into actionable insights that can shape product and operational priorities.
