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- Tasks: Champion customer needs and provide consultative support to universities.
- Company: Leading education technology company in the UK with a focus on customer success.
- Benefits: Flexible working hours, health support, hybrid arrangements, and generous holiday entitlement.
- Why this job: Make a real difference in education while building long-term partnerships.
- Qualifications: 5+ years in customer success with SaaS or digital products experience.
- Other info: Join a dynamic team dedicated to supporting educational institutions.
The predicted salary is between 36000 - 60000 £ per year.
A leading education technology company in the UK is seeking a Customer Success Consultant to champion customer needs and support universities effectively. The ideal candidate will have at least 5 years of experience in customer success, with a solid background in SaaS or digital products.
Responsibilities include:
- Providing consultative support
- Delivering training
- Developing long-term customer partnerships
This position offers flexibility with working hours and a range of benefits including health support, hybrid working arrangements, and generous holiday entitlement.
Hybrid Library SaaS Customer Success Consultant in London employer: Kortext
Contact Detail:
Kortext Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Library SaaS Customer Success Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education tech space and let them know you're on the hunt for a Customer Success Consultant role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success, especially with SaaS products. This will give potential employers a clear picture of how you can champion their customers' needs.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer success and SaaS. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your enthusiasm for joining our team.
We think you need these skills to ace Hybrid Library SaaS Customer Success Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Consultant role. Highlight your background in SaaS and any relevant training or consultative support you've provided in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how you can champion our customers' needs. Share specific examples of how you've built long-term partnerships in previous roles.
Showcase Your Communication Skills: As a Customer Success Consultant, communication is key! Make sure your application showcases your ability to convey complex information clearly and effectively, whether in writing or through examples of past interactions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Kortext
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS products, especially those related to education technology. Brush up on how these solutions can benefit universities and be ready to discuss specific examples of how you've helped customers in similar roles.
✨Showcase Your Customer Success Experience
Prepare to share concrete examples from your past roles that highlight your ability to build long-term partnerships with clients. Think about challenges you've faced and how you overcame them, as well as any training sessions you've delivered that made a real impact.
✨Emphasise Flexibility and Adaptability
Since this role offers hybrid working arrangements, be ready to discuss how you manage your time and adapt to different working environments. Share experiences where you've successfully navigated remote and in-person interactions with clients.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and its customers. Inquire about their current customer success strategies or how they measure success in this role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
