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For Companies At a Glance
- Tasks: Provide IT support for hardware, software, and networking issues in a dynamic office environment.
- Company: Join Kortext, a forward-thinking company with a commitment to inclusivity and innovation.
- Benefits: Enjoy flexible working hours, 26 days holiday, and a beachside office location.
- Other info: Opportunities for learning and development in a supportive team culture.
- Why this job: Make a real impact by supporting users and ensuring smooth IT operations.
- Qualifications: 2+ years in IT support, experience with Microsoft 365, and strong problem-solving skills.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking for a motivated and self-starting IT Support Specialist to join our IT Operations team. The ideal candidate will have experience providing both in-office and cloud-based IT support, ensuring seamless operations across all technology platforms.
Location: Office Based Bournemouth
Working hours: Monday to Friday 09:00–17:30
Key responsibilities
- Provide technical support for hardware, software, and networking issues for on-site and remote employees.
- Troubleshoot and resolve issues related to desktop systems, laptops, printers, and other office IT equipment.
- Assist users with Microsoft Office 365 applications, including Teams, SharePoint, and OneDrive.
- Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Teams Phone System.
- Assist with the configuration and troubleshooting of Teams telephony, including call routing and device setup.
- Collaborate with vendors or external support as needed for advanced Teams Phone System issues.
- Perform basic network troubleshooting, including connectivity issues, Wi-Fi configuration, and VPN support.
- Set up user accounts, hardware, and access to necessary tools for new employees.
- Decommission and secure IT equipment and accounts for departing staff in compliance with organizational policies.
- Follow security best practices to ensure the protection of corporate systems and data.
- Perform routine maintenance, updates, and patches for supported devices and systems.
- Maintain accurate records of support requests, resolutions, and system configurations.
- Create and update user guides and provide training to end users as needed.
Key Skills & Requirements
- Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2+ years of experience in an IT support role, providing both hardware and software support, including experience with Intune MDM for managing and troubleshooting device compliance.
- Experience with Intune Mobile Device Management (MDM) for supporting and troubleshooting end-user compliance issues.
- Experience with troubleshooting hardware issues for desktops, laptops, and office peripherals.
- Proficiency with Microsoft 365 services, including Teams and Teams Phone System (experience configuring call routing and devices is an asset).
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
- Familiarity with Active Directory and Azure AD for user management.
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills to assist non-technical users.
- Self-motivated and able to work independently, managing multiple tasks and priorities.
- Eagerness to learn new technologies and take initiative in solving complex challenges.
Benefits
- Flexible working
- Simply Health scheme (health plan with coverage for dental, chiropractors, private appointments and more)
- Office close to the beach
- 26 days Holiday (pro rata for part-time) plus eight bank holidays; opportunities to increase to 28 days after five years
- Learning and development, regular refresher training, coaching and mentoring, buddy programme
Equal Opportunities
Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.
Reasonable Adjustments
We recognise that everyone is unique, and we encourage you to speak to us should you require any adjustments during the hiring process and your employment.
Job location and additional notes
Locations mentioned: Bournemouth, England, United Kingdom.
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IT Support Specialist employer: Kortext
Contact Detail:
Kortext Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Kortext.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Specialist role. Highlight your experience with Microsoft Office 365 and any relevant troubleshooting skills. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills can help us maintain seamless operations. Keep it concise but engaging!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kortext
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, especially Teams and the Phone System. Be ready to discuss how you've used these tools in past roles and any troubleshooting you've done. This will show that you're not just familiar with the software but can also support others effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific problems you solved, the steps you took, and the outcome. This will demonstrate your ability to think critically and resolve issues efficiently, which is key for an IT Support Specialist.
✨Communicate Clearly
Since you'll be assisting non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you can make tech jargon accessible to everyone. This will highlight your interpersonal skills and ability to work well with diverse teams.
✨Be Ready to Discuss Security Practices
Familiarise yourself with security best practices relevant to IT support. Be prepared to talk about how you ensure data protection and compliance in your previous roles. This shows that you take security seriously and understand its importance in maintaining corporate systems.