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- Tasks: Lead requirements gathering and facilitate workshops for contact centre transformation.
- Company: Global consulting firm focused on organisational growth and transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Join a dynamic team dedicated to unleashing potential in organisations and individuals.
- Qualifications: Strong background in customer service and experience with Amazon Connect or similar platforms.
- Other info: Thriving environment for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A global organizational consulting firm based in the United Kingdom is seeking an experienced Business Analyst to lead requirements gathering and facilitate workshops.
Candidates should have a strong background in customer service and demonstrate excellent stakeholder engagement skills. Experience with Amazon Connect or similar platforms is crucial.
The role requires the ability to thrive in an evolving transformation environment, producing high-quality documentation and user stories.
Join a team dedicated to unleashing potential in organizations and individuals.
Strategic Business Analyst – Contact Center Transformation employer: Korn Ferry
Contact Detail:
Korn Ferry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Business Analyst – Contact Center Transformation
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and stakeholder engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with platforms like Amazon Connect. We suggest creating a portfolio or case studies that highlight your achievements and how you've transformed customer service processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic Business Analyst – Contact Center Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant projects you've worked on. We want to see how your skills align with the role of a Strategic Business Analyst, so don’t hold back!
Showcase Your Stakeholder Skills: In your application, emphasise your ability to engage with stakeholders effectively. Share examples of how you've facilitated workshops or gathered requirements in previous roles – this is key for us!
Highlight Relevant Experience: If you’ve worked with Amazon Connect or similar platforms, make it stand out! We’re looking for candidates who can hit the ground running, so let us know how your background fits the bill.
Quality Over Quantity: When writing your application, focus on producing high-quality documentation and user stories. We appreciate clarity and detail, so take your time to craft a compelling narrative that showcases your expertise.
How to prepare for a job interview at Korn Ferry
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and the specific tools mentioned, like Amazon Connect. Being able to discuss your experience with these platforms will show that you're not just familiar but also capable of leading workshops effectively.
✨Engage Stakeholders
Prepare examples of how you've successfully engaged stakeholders in the past. Think about specific situations where you facilitated discussions or gathered requirements. This will demonstrate your ability to connect with others and drive transformation.
✨Showcase Your Documentation Skills
Since producing high-quality documentation is key for this role, bring samples of your previous work if possible. Be ready to talk about your process for creating user stories and how you ensure clarity and quality in your documentation.
✨Adaptability is Key
This role thrives in an evolving environment, so be prepared to discuss how you've adapted to change in previous positions. Share stories that highlight your flexibility and problem-solving skills, showing that you can handle whatever comes your way.
