At a Glance
- Tasks: Lead the delivery of Dynamics 365 CRM and Contact Centre platforms across global markets.
- Company: Dynamic company focused on innovative CRM solutions.
- Benefits: Hybrid/remote work, competitive day rate, and opportunities for professional growth.
- Other info: Join a collaborative team and drive complex change in regulated environments.
- Why this job: Make a significant impact in a fast-paced environment with cutting-edge technology.
- Qualifications: Experience with D365 CRM, contact centre tech, and strong stakeholder management skills.
The predicted salary is between 50000 - 70000 £ per year.
We are seeking an experienced Product Manager to lead the delivery and evolution of Dynamics 365 CRM and Contact Centre (CCaaS) platforms across multiple international markets.
Key Requirements
- Proven experience delivering D365 CRM and CCaaS solutions
- Strong understanding of contact centre technologies and omnichannel journeys
- Experience delivering complex change within insurance or regulated environments
- Excellent stakeholder, vendor, and delivery management skills
- Strong knowledge of Agile, Waterfall, and hybrid delivery approaches
Key Responsibilities
- Own end-to-end delivery of CRM and CCaaS initiatives
- Drive prioritisation, governance, risk, and dependency management
- Coordinate business stakeholders, technical teams, and delivery partners
- Ensure solutions align with best practice, compliance, and customer outcomes
Start: ASAP
Location: UK (Hybrid/Remote)
Contract: Day Rate Contract (Inside IR35 status to be confirmed)
Product Manager employer: Korn Ferry
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your contributions as a Product Manager will directly impact the evolution of cutting-edge CRM and CCaaS platforms. With a strong focus on employee growth, we provide ample opportunities for professional development and a hybrid working model that promotes work-life balance, making this an ideal environment for those seeking meaningful and rewarding employment in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager
✨Discover Your Niche
In the product management and development realm, it's crucial to find your specific niche. Are you into agile methodologies or more traditional project management? Make sure your portfolio showcases your strengths in your chosen area—this helps you stand out to potential clients who are looking for that expertise.
✨Join Product Management Communities
Connecting with other freelancers in product management can open doors for collaborations and referrals. Join communities like ProductCoalition or PMHQ on LinkedIn. Engage in discussions, share your experiences, and let people know you’re on the lookout for freelance gigs—they can lead you to opportunities you wouldn't find otherwise.
✨Craft a Killer Online Portfolio
As a freelancer, your online presence is everything. Create a compelling portfolio that highlights your past projects, including case studies and testimonials from previous clients. Use platforms like Behance or your own website to display your work visually—this gives potential clients a taste of what they can expect when they hire you.
✨Pitch to Startups and Local Businesses
Look for startups or local businesses that need help with product management or development. These smaller organisations often look for freelance talent and appreciate fresh ideas. Reach out directly via email or at networking events, and propose how you can help them with their current challenges. Don’t forget to check out opportunities directly on platforms like ours at Korn Ferry—it’s where many freelancers find their next gig.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Showcase Your Product Management Experience:When applying for the freelance Product Manager role at Korn Ferry, make sure your CV highlights your relevant product management experience. Include specific projects where you led product development, focusing on how you identified user needs and managed the development cycle. This gives us a clear picture of your skills and real-world applications.
Prepare a Portfolio of Your Work:A stellar portfolio can make all the difference in the freelance world! Put together case studies of previous products you've worked on, including your role in the project, challenges faced, and the impacts of your decisions. We love seeing tangible results and learning about your thought process.
Be Ready to Discuss Your Methodologies:In your application, mention any specific methodologies or frameworks you’re familiar with, like Agile or Scrum. We’re interested in how you approach product development, so sharing your working methods could really set you apart as a candidate.
Outline Your Availability and Rates:As a freelancer, it’s important to be upfront about how much time you can dedicate to the role and your rate. Make sure to include this information in your cover letter — it shows you're transparent and ready to jump in at Korn Ferry. Plus, it helps us understand if we can align expectations from the get-go!
How to prepare for a job interview at Korn Ferry
✨Show Off Your Product Vision
For a freelance Product Manager role, it’s crucial to demonstrate your ability to not just manage products, but to have a vision for them. Prepare to discuss previous projects where you identified a gap in the market or improved an existing product—show how your insights led to tangible results.
✨Be Ready for Agile Discussions
Agile methodologies are the bread and butter of product management. Brush up on your knowledge of Agile principles, and be prepared to discuss how you've implemented Scrum or Kanban in past projects. We want to see your familiarity with tools like JIRA or Trello, and how you've used them to streamline workflows.
✨Portfolio Power
As a freelancer, your portfolio speaks volumes. Make sure it showcases a variety of projects that highlight your skills in product development, user research, and stakeholder management. Include case studies that outline your role, the challenges you faced, and how your solutions brought value.
✨Master the Pricing Conversation
Freelancing often comes down to negotiating your worth. Be prepared to discuss your rates confidently. Know what you bring to the table, and don’t shy away from justifying your pricing based on your past successes and the unique skills you offer—this is how we ensure a good fit with Korn Ferry.
