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- Tasks: Support end-users with tech issues and deploy hardware/software solutions.
- Company: Join a leading global financial services organisation making an impact in the industry.
- Benefits: Competitive daily rate, potential for contract extension, and dynamic work environment.
- Why this job: Gain valuable experience in a fast-paced financial setting while enhancing your tech skills.
- Qualifications: 3-5 years in Desktop Support within finance; strong Windows OS and Microsoft 365 knowledge required.
- Other info: Opportunity to collaborate with global IT teams and develop your professional network.
The predicted salary is between 38400 - 48000 £ per year.
A leading global financial services organization is seeking a skilled Desktop Support Engineer for a contract role. The successful candidate will play a crucial role in supporting end-user technology environments, deploying hardware/software solutions, and ensuring seamless IT operations across the firm. Prior experience in a banking or financial services environment is essential.
Key Responsibilities:
- Provide onsite and remote desktop support for internal users including troubleshooting hardware, software, and peripheral issues.
- Deploy, configure, and maintain desktops, laptops, mobile devices, and related technologies as part of scheduled refresh or rollout projects.
- Manage user incidents and requests through ITSM platforms, ensuring timely resolution and documentation.
- Support core financial and trading applications, liaising with relevant teams for advanced troubleshooting.
- Coordinate with global IT teams to ensure adherence to technical standards and policies.
Required Skills & Experience:
- ~3–5 years of experience in a Desktop Support or similar IT role within a financial services or banking environment.
- ~ Hands-on experience with hardware deployment, software imaging, patch management, and desktop/laptop rollouts.
- ~ Strong knowledge of Windows OS, Microsoft 365 suite, Active Directory, and remote support tools.
- ~ Familiarity with ITIL processes and use of ticketing systems like ServiceNow or Remedy.
- ~ Excellent problem-solving and customer service skills with the ability to work under pressure.
- ~ Strong communication skills and the ability to interact with users at all levels of the organization.
Permanent Desktop Support Engineer employer: Korn Ferry
Contact Detail:
Korn Ferry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a financial services or banking environment. This industry-specific knowledge can set you apart from other candidates and show that you understand the unique challenges of the sector.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled high-pressure situations in the past. Providing concrete examples will help illustrate your ability to manage user incidents effectively.
✨Tip Number 4
Network with professionals in the financial services IT community. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Permanent Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly within financial services or banking. Emphasise your hands-on experience with hardware deployment and software imaging.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Showcase your problem-solving skills and customer service experience, and explain how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly list your technical skills such as knowledge of Windows OS, Microsoft 365, and ITIL processes. Mention any experience with ticketing systems like ServiceNow or Remedy to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Korn Ferry
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with hardware deployment, software imaging, and patch management. Highlight specific examples from your previous roles, especially in a financial services environment, to demonstrate your expertise.
✨Understand the Company’s IT Environment
Research the company’s technology stack and any core financial applications they use. This knowledge will help you answer questions more effectively and show that you are genuinely interested in the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss past incidents where you successfully resolved technical issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving skills.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. Be ready to showcase your ability to interact with users at all levels, as this will be crucial in a support role.
