At a Glance
- Tasks: Lead and improve IT Service Management for critical insurance applications.
- Company: Join Origami, a leader in innovative insurance solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative environment focused on continuous improvement.
- Why this job: Make a real impact in the insurance industry while leading a dynamic team.
- Qualifications: Experience in service delivery management and strong stakeholder communication skills.
The predicted salary is between 63000 - 77000 £ per year.
- Own and continuously improve the IT Service Management (ITSM) framework across Incident, Problem, Change, Release and Service Lifecycle Management.
- Lead a small application support team and coordinate third-party vendors within a global delivery model.
- Ensure the stability, availability and performance of business-critical insurance applications.
- Lead major incident and problem management activities, including root cause analysis (RCA) and implementation of preventative measures.
- Manage production changes, releases, environments and operational readiness.
- Establish and govern SLAs, KPIs and service reporting.
- Provide hands-on support and leadership for complex production issues across integrated systems.
- Work closely with Product, Architecture, Risk, Compliance, Audit and senior business/technology stakeholders.
- Drive continuous improvement across automation, service resilience, processes and governance.
- Proven experience as a Service Delivery Manager, Technical Lead, Systems Lead or Application Support Lead within a high-availability production environment.
- Strong experience with enterprise insurance platforms, ideally within claims, underwriting or policy administration.
- Experience with Origami Risk would be highly advantageous.
- Strong knowledge of ITIL/ITSM, particularly Incident, Problem and Change Management.
- Demonstrable experience leading production/application support teams and managing third-party vendors.
- Strong major incident management, troubleshooting and root cause analysis experience.
- Experience supporting complex applications with multiple system integrations.
- Strong stakeholder management skills, including communication with senior IT and business stakeholders.
- #J-18808-Ljbffr
Service Delivery Manager - Insurance | Origami in Milton Keynes employer: Korn Ferry
Korn Ferry is an exceptional employer that prioritises diversity and inclusion, fostering a collaborative work culture in the heart of Greater London. With a strong focus on employee growth, we offer numerous opportunities for professional development and leadership advancement, making it an ideal environment for those looking to make a meaningful impact in assessment and succession planning.
We think you need these skills to ace Service Delivery Manager - Insurance | Origami in Milton Keynes
IT Service Management (ITSM)
Incident Management
Problem Management
Change Management
Release Management
Service Lifecycle Management
Root Cause Analysis (RCA)
