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- Tasks: Lead requirements gathering and facilitate workshops for contact centre transformation.
- Company: Global consulting firm focused on organisational growth and transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Join a dynamic team dedicated to unleashing potential in organisations and individuals.
- Qualifications: Strong background in customer service and experience with Amazon Connect or similar platforms.
- Other info: Thriving environment for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A global organizational consulting firm based in the United Kingdom is seeking an experienced Business Analyst to lead requirements gathering and facilitate workshops.
Candidates should have a strong background in customer service and demonstrate excellent stakeholder engagement skills. Experience with Amazon Connect or similar platforms is crucial.
The role requires the ability to thrive in an evolving transformation environment, producing high-quality documentation and user stories.
Join a team dedicated to unleashing potential in organizations and individuals.
Strategic Business Analyst – Contact Center Transformation in London employer: Korn Ferry
Contact Detail:
Korn Ferry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Business Analyst – Contact Center Transformation in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and stakeholder engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with platforms like Amazon Connect during interviews. We want to see how you can leverage your skills in a transformation environment, so be ready to share specific examples of your past successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to unleash potential in organisations and individuals.
We think you need these skills to ace Strategic Business Analyst – Contact Center Transformation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant projects you've worked on. We want to see how your skills align with the role of a Strategic Business Analyst, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about contact centre transformation and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Your Stakeholder Engagement Skills: In your application, give examples of how you've successfully engaged with stakeholders in the past. We love to see real-life scenarios where you've made an impact, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Korn Ferry
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and the specific tools mentioned, like Amazon Connect. Familiarise yourself with how these platforms can enhance contact centre operations, as this will show your potential employer that you're not just a candidate, but a valuable asset.
✨Engage Stakeholders
Prepare to discuss your experience in stakeholder engagement. Think of examples where you've successfully gathered requirements or facilitated workshops. This will demonstrate your ability to connect with others and lead discussions effectively, which is key for this role.
✨Showcase Your Documentation Skills
Be ready to talk about your experience in producing high-quality documentation and user stories. Bring samples if possible, or be prepared to describe your process. This will highlight your attention to detail and your understanding of what makes effective documentation.
✨Adaptability is Key
Since the role involves thriving in an evolving transformation environment, think of times when you've had to adapt quickly to change. Share these experiences during your interview to illustrate your flexibility and readiness to tackle new challenges head-on.
