Program Manager, Integrated Solutions in London

Korn Ferry is a global organizational consulting firm. We work with clients to design their organizational structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward, develop and motivate their workforce. And we help professionals navigate and advance their careers.

Headquartered in Los Angeles, our over 10,000 colleagues globally serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

At Korn Ferry, we’re passionate about creating a diverse, autonomous, and flexible environment. You’ll be empowered to share your ideas and to follow them through. And, because we’re all about taking talent further, you can look forward to exceptional training and development opportunities in every role.

OUR PURPOSE: To enable people and organizations to exceed their potential.

OUR VISION: To be the preeminent organizational consultancy.

OUR VALUES:

• Inclusion: We embrace people with different points of view, from all backgrounds. And we think and work as one team.
• Honesty: We say what we mean, and we do what we say. We hold ourselves to the highest standards. And we make it safe for people to speak out when they see something wrong.
• Knowledge: We are insatiably curious, always learning new things. And we actively help our colleagues grow and develop, too, with mentoring and support.
• Performance: We never settle for the status quo. We always strive to be better today than we were yesterday and do our best for our clients, colleagues, and shareholders.

Korn Ferry Digital is based on a world-class, integrated platform granting clients direct access to our proprietary data, insights, and analytics. Clients benefit from a unified talent framework and language across the enterprise. Our suite of products drives organizational performance by connecting people to strategy through over 5,000 success profiles—informed by extensive research on exceptional performance.

This integrated platform draws from the most comprehensive and up-to-date people and organization databases globally. It dismantles organizational and HR silos by fostering communication in a common talent language. With over 69 million assessments taken, pay benchmarking data from over 25,000 companies and engagement data from 8 million employees, Korn Ferry Digital empowers organizations to thrive.

We’re excited to welcome a Program Manager who will play a pivotal role in driving the global rollout of our integrated/’built on’ products and services (primarily Workday and SAP related), ensuring consistent best-practice delivery across teams. This role involves managing complex projects with multiple workstreams & stakeholder groups, including technology teams, and is ideal for someone with program management experience in SaaS environments.

Key Responsibilities:

• Project Leadership & Management: Lead overall project management for complex, multiple workstream/solution engagements, ensuring successful delivery of all client commitments. Set up and manage comprehensive project plans and timelines across multiple workstreams. Direct and motivate the project team, including consultants, analysts, and support staff. Define and agree on team roles and responsibilities. Ensure effective use of resources and initiate corrective actions when needed. Maintain accountability for project profitability, budget tracking, and invoice preparation.
• Client & Stakeholder Coordination: Act as the central coordinator for all client communications and deliverables, including with senior client stakeholders up to C-Suite. Manage client expectations and project scope, addressing scope creep proactively. Liaise with all project stakeholders to ensure alignment and project integrity. Identify and communicate upsell opportunities to the commercial or lead consultant.
• Communication & Documentation: Schedule and facilitate internal and external meetings, balancing consensus-building with decision-making. Produce and maintain consistent project documentation, including status reports and communication cascades. Document and share meeting outcomes, actions, and follow-up items.
• Risk, Quality & Assurance: Identify, manage, and communicate project risks, implementing contingency plans as needed. Define and implement a quality strategy in collaboration with the project team. Provide quality assurance oversight throughout the project lifecycle.
• Project Closure & Continuous Improvement: Prepare project closure documentation and conduct debriefs. Document and communicate lessons learned and follow-on actions.
• Sales & Operational Support: Support internal teams with pilot execution and operational scoping. Contribute to the sales process as needed.

Professional Experience/Qualifications:

• Extensive experience in project management with an understanding of business and effective management practices. Project Management Certification a plus.
• Experience with complex project management / implementations of SaaS / HCM (preferably Workday or SAP) platforms.
• Advanced proficiency in MS Office and Project planning tools e.g. Smartsheets.
• High detail orientation with the ability to see the big picture.
• Strong critical thinking and creative problem-solving skills.
• Excellent interpersonal skills to build relationships with cross-functional and remote teams, at all levels of the organization, both internally and with clients.
• Excellent organizational and follow-through skills; able to prioritize and manage many simultaneous tasks and priorities.
• Ability to influence people and resources to ensure timely completion of tasks that meet quality standards.
• Willingness to adhere to established processes while keeping an eye for opportunities to improve or develop processes, structures, and systems.
• Business skills and aptitudes necessary to accurately manage project budget, monitor expenses, and ensure accurate invoicing and collections.

Education: Bachelor’s degree in a related field.