At a Glance
- Tasks: Lead business analysis for a major CRM and Contact Centre transformation programme.
- Company: Join a leading insurance organisation with a focus on innovation.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with exposure to AI and automation initiatives.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge technology.
- Qualifications: Experience in insurance, leading BA teams, and knowledge of Dynamics 365.
The predicted salary is between 50000 - 65000 £ per year.
My client, a leading insurance organisation, seeks a Lead Business Analyst to support a major CRM and Contact Centre transformation programme.
You'll lead BA activities across multiple workstreams, translating business needs into clear requirements and supporting Agile delivery teams.
- Key Requirements
- Experience within insurance or other financial regulated environments.
- Proven experience leading Business Analysis teams on technology transformation programmes.
- Strong knowledge of Dynamics 365, CRM platforms, Contact Centre solutions, or Microsoft Power Platform.
- Experience gathering and documenting requirements, process flows, user stories, and data mappings.
- Strong stakeholder management and workshop facilitation skills.
- Agile delivery experience and the ability to work across business and technology teams.
- Desirable Integration, API or data-focused project experience.
- Exposure to automation, AI-enabled services, or contact centre transformation initiatives.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Lead Business Analyst - CRM & Contact Centre Transformation (Contract) in London
✨Tap into Local Agencies
For temporary roles like the one at Korn Ferry, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Korn Ferry knows you can adapt quickly to their needs!
We think you need these skills to ace Lead Business Analyst - CRM & Contact Centre Transformation (Contract) in London
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Korn Ferry's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Korn Ferry
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Korn Ferry. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
