At a Glance
- Tasks: Design and transition IT services into live operations while ensuring they are supportable and ready.
- Company: Join Korn Ferry, a leader in unleashing potential in people and organisations.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for professional growth.
- Other info: Work with diverse teams and third-party suppliers in a collaborative setting.
- Why this job: Make a real impact by shaping IT services in a dynamic, complex environment.
- Qualifications: ITIL certification and strong experience in IT Service Management and Service Design.
The predicted salary is between 51750 - 63250 £ per year.
Location
Remote, with very occasional office attendance
Contract
12 months
Rate
Up to £650 per day Inside IR35
Clearance
Active SC clearance required
We are looking for an experienced Service Design & Transition Manager to join a large, complex organisation, supporting the design and transition of new and changed IT services into live operation.
The successful candidate will have a strong background in IT Service Management (ITSM) and proven experience of Service Design and Service Transition.
You will ensure new services are supportable, operationally ready and transitioned into live service in a safe and structured manner.
Key Responsibilities
- Design and document new and changed IT services and their associated support arrangements.
- Produce comprehensive service designs incorporating business requirements, technical standards, existing service capabilities and third-party suppliers.
- Embed
ITIL Service Design and Transition principles throughout projects.
- Define service acceptance criteria, support models and operational readiness requirements.
- Manage the transition of services from project environments into
- Live/BAU service
- Work closely with technical teams, service management functions, project teams and external suppliers.
- Support the onboarding and integration of third-party suppliers
- Ensure services can operate effectively across multiple suppliers, platforms and support arrangements.
Essential Skills & Experience
- ITIL qualification/certification.
- Previous public sector experience.
- Strong background in IT Service Management / ITSM.
- Proven experience in Service Design and Service Transition.
- Strong Service Now experience.
- Experience successfully transitioning new or changed IT services into Live/BAU operation.
- Service Design & Transition experience within medium-to-large, complex organisations.
- Experience onboarding and working with third-party suppliers.
- About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations.
We work with our clients to design optimal organization structures, roles, and responsibilities.
We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers.
- To learn more, please visit Korn Ferry at
IT Service Design and Transition Manager in London employer: Korn Ferry
Korn Ferry Project Solutions is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth and development, we provide opportunities to lead impactful projects in cyber security while enjoying competitive compensation and the flexibility of outside IR35 contracts. Our inclusive culture fosters teamwork and encourages professional advancement, making it an ideal place for those looking to make a meaningful contribution in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Design and Transition Manager in London
✨Get Involved in Tech Meetups
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✨Apply Directly through Our Website
When you spot an opening at Korn Ferry that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Design and Transition Manager in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Korn Ferry, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Korn Ferry can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Korn Ferry will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Korn Ferry
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Korn Ferry. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Korn Ferry.
